Senior Process Executive (Thai and English languages)

TSMG; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global outreach team is looking for an Outreach Operations specialist in Kuala Lumpur. This role involves researching and engaging with government and non-government entities to enhance geographic data for a global mapping platform. Candidates should possess business development skills, fluency in Thai and English, and experience in customer service. Responsibilities include data management, partner engagement, and operational troubleshooting. Excellent communication and time management skills are essential.

Qualifications

• 0-1 year of experience in digital/technology companies with tech products.
• Experience in Business Development and customer service.
• Expertise in Salesforce.com and Google Drive.

Responsibilities

• Conduct research to enhance data accuracy for a global mapping platform.
• Engage with authoritative entities to share basemap data.
• Liaise between partners and stakeholders to validate data and communicate updates.

Skills

Fluent Thai

Fluent English

Business Development

B2B partnerships/sales

Customer Service

Salesforce.com

Google Drive

Geographic Information Systems (GIS)

Job description

Project Process Description
GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• 0-1 year of experience working in digital/technology companies with tech products
• Fluent Thai
• Fluent English
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools

Detailed Role & Responsibilities

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users
• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
• Liaise between external partners and stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize internal and third-party tools to engage with new Partners and track communications