Senior Process Executive (Arabic and English languages)

TSMG; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

A global tech organization based in Kuala Lumpur is seeking an Outreach Operations specialist to enhance its global mapping platform. This role requires excellent communication and organizational skills, with responsibilities including researching and liaising with partners, managing data submissions, and engaging government and non-government entities. Ideal candidates should have experience in business development, be fluent in Arabic and English, and possess knowledge of Geographic Information System tools.

Qualifications

• 0-1 year of experience in digital/technology companies.
• Fluent in both Arabic and English.
• Experience in Business Development and B2B partnerships.
• Expertise in Salesforce.com and Google Drive.
• Knowledge of Geographic Information System tools.

Responsibilities

• Conduct research to collate data for the global mapping platform.
• Engage with potential partners to share basemap data.
• Liaise between partners and stakeholder teams.
• Manage outreach details and operational issues.
• Document deliverables and manage data submissions.
• Report project status and insights on partner journeys and data gaps.
• Manage and track data submissions with GDO teams and partners.
• Update internal planning tools with research and outreach records.
• Document deliverables like partners contacted and data sets submitted.
• Address partner queries and troubleshoot data issues.

Skills

Communication

Time management

Organizational skills

Business Development

Customer service

Fluent Arabic

Fluent English

Salesforce.com

Google Drive

Geographic Information System knowledge

Tools

Salesforce.com

Google Drive

GIS tools

Job description

Overview

Project Process Description GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.

You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• 0-1 year of experience working in digital/technology companies with tech products
• Fluent Arabic
• Fluent English
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools

Detailed Role & Responsibilities

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users
• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
• Liaise between external partners and stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize internal and third-party tools to engage with new Partners and track communications