Senior Process Executive

TSMG; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global operations organization is seeking an Outreach Operations Specialist to focus on researching government and non-government entities. The role involves excellent communication and organizational skills to collate data for a global mapping platform. You will identify opportunities and manage outreach effectively. Candidates should have a strong background in business development, fluency in English, and experience with GIS tools. This position offers an engaging work environment in Kuala Lumpur, Malaysia.

Qualifications

• 2+ years of experience in Business Development and B2B partnerships/sales.
• 6+ months of experience with governmental entities and handling high profile accounts.
• 2 Years+ of people management responsibilities.

Responsibilities

• Evaluating business operations and identifying areas for technical solutions.
• Consulting across operations and providing mentorship.
• Overseeing development, testing, and implementation of technical solutions.
• Researching cities to collate data for a global mapping platform.

Skills

Excellent communication

Time management

Organizational skills

Business development

Relationship building

Fluent English

Fluent Indonesian

Fluent Thai

Fluent Japanese

Problem solving

Education

Bachelor's degree in Business Administration, GIS, or related field

Tools

Salesforce.com

Google Drive

QGIS

Job description

Overview

Project Process Description
GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.
You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• Bachelor's degree in Business Administration, in GIS, or related field
• 2+ years of experience in Business Development and B2B partnerships/sales, customer service
• 6+ months of experience in collaborating with governmental entities and handling high profile accounts
• 2 Years+ of people management responsibilities
• Fluent English
• Fluent Indonesian or Thai or Japanese
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com, Google Drive
• Knowledge in Geographic Information System tools such as QGIS

Detailed Role & Responsibilities

• Applying subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge
• Overseeing the development, testing, and implementation of technical solutions.
• Report project and subproject status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Verifying technical reference information, including user guides, training manuals, and system requirements.
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users.
• Problem solving, data research & validation, QC.
• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on project deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources.
• Address and resolve external partner queries associated with the project.
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by partners to the creation of launch schedules ensuring highest quality of captured data as outlined in the Operational Guidelines.
• Utilize internal and third-party tools to engage with new partners and track communications.
• Perform quality control for other team members and give feedback.
• Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.