Senior Planning & Customer Service Specialist

Randstad Malaysia; Kuala Lumpur; On-site; MYR 55,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking a Planning and Customer Service Senior Executive to manage production scheduling, balance inventory, and support regional order fulfillment to ensure continuous operations.

You will coordinate with manufacturing, warehouse, and logistics, monitor shipments, and ensure accurate shipping documents while maintaining trade compliance for international dispatches.

Qualifications

• Experience in production planning, inventory control, and customer account coordination.
• Knowledge of supply chain processes, capacity planning, and order fulfillment workflows.
• Proficiency in numerical spreadsheets and ERP systems; MITI exposure.
• Ability to manage trade compliance documentation and customs shipment protocols.
• Bachelor Degree in supply chain management, business administration, engineering, or related discipline.

Responsibilities

• Prepare daily production schedules and monitor equipment utilization to meet client demand forecasts.
• Oversee finished goods inventory levels to balance stock availability and prevent excess holding.
• Coordinate cross-functionally across manufacturing, warehouse, and logistics units to resolve operational supply delays.
• Maintain direct communication with external accounts regarding order status, delivery timelines, and shipment tracking.
• Verify shipping documentation and monitor trade compliance procedures for international material dispatches.

Skills

Production planning

Inventory control

Customer account coordination

Supply chain processes

Capacity planning

Order fulfillment workflows

Trade compliance documentation

Education

Bachelor Degree

Tools

ERP systems

Job description

Randstad Malaysia is seeking a Planning and Customer Service Senior Executive to manage production scheduling, balance inventory, and support regional order fulfillment to ensure continuous operations.

You will coordinate with manufacturing, warehouse, and logistics, monitor shipments, and ensure accurate shipping documents while maintaining trade compliance for international dispatches.