Senior Personal Banking Sales & Service Lead

Alliance Bank Malaysia Berhad

Malaysia

On-site

MYR 36,000 - 48,000

Full time

8 days ago

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Job summary

Alliance Bank Malaysia Berhad seeks a dynamic sales professional to promote Personal Loan products to New To Bank and Existing To Bank customers, delivering tailored financial solutions. You will actively cross-sell credit life insurance and credit cards while planning and supporting sales activities and ensuring documentation is complete for each application.

The role emphasizes customer service excellence and prompt handling of inquiries, with escalations to supervisors for unresolved issues

Qualifications

Experienced in sales and customer service environment with strong customer care culture
Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
Preferably 1 year of banking experience.

Responsibilities

Promoting Personal Loan product to New To Bank and Existing To Bank customers
Actively cross sell on credit life insurance & credit card
Constantly identify new sales strategies and approach to increase individual and achievements
Participate , plan and support sales activities
Ensure all relevant income documents is obtained from customer to adequately support the application
Practice best sales practice and deliver excellent customer service
Ensure all customers enquiry and complaints are handled promptly and efficiently
Unresolved complaints are to be escalated immediately to his/her superior
Ensure no misrepresentation of product feature, pricing, promotions and processes.