Partner Program Manager - TNS

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

TikTok is seeking a Regional Partner Success Program Manager in our Asia-Pacific region to drive quality improvements using data from Quality Data Measurement. This role serves as a key conduit between the TnQ TikTok team and partner teams, influencing performance metrics across moderation and partner footprint.

Responsibilities include managing day-to-day partner relationships, aligning internal teams on delivery goals, driving internal workshops and performance reviews, and overseeing KPIs and

Qualifications

• 5+ years of experience in program management, operations, or vendor/partner management roles.
• 5+ years of experience with people management to demonstrate ability to lead and develop high-performing teams.
• Strong communication and stakeholder management skills across internal and external audiences.
• Experience working with BPOs or in a vendor-supported service model.
• Proficiency in planning, coordinating, and executing multi-stakeholder initiatives.
• Experience in tech or platform-driven organizations.
• Familiarity with performance scorecards, SOW governance, and workforce planning tools; ability to analyze partner data and provide actionable insights.

Responsibilities

• Partner Engagement: Manage day-to-day partner relationships and address operational or wellbeing issues
• Cross-functional Alignment: Collaborate with internal teams to align on delivery goals and share partner feedback
• Internal Ops Forums: Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs)
• Performance Oversight: Lead QBRs, track KPIs, and provide input into scorecards
• Quality Improvement: Recommend and align on quality actions to meet standards
• Strategic Partner Alignment: Sync on BD goals, staffing, and delivery priorities
• Performance Development: Guide reviews and post performance review action planning for underperforming team members
• Resource & FTE Planning: Own partner-related FTE planning and provide insights to internal stakeholders

Skills

Program management

People management

Stakeholder management

BPO/vendor experience

Multi-stakeholder planning

Tech/platform experience

Performance scorecards

SOW governance

Workforce planning

Data analysis

Job description

About the team This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ TikTok team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.

• Partner Engagement: Manage day-to-day partner relationships and address operational or wellbeing issues
• Cross-functional Alignment: Collaborate with internal teams to align on delivery goals and share partner feedback
• Internal Ops Forums: Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs)
• Performance Oversight: Lead QBRs, track KPIs, and provide input into scorecards
• Quality Improvement: Recommend and align on quality actions to meet standards
• Strategic Partner Alignment: Sync on BD goals, staffing, and delivery priorities
• Performance Development: Guide reviews and post performance review action planning for underperforming team members
• Resource & FTE Planning: Own partner-related FTE planning and provide insights to internal stakeholders

Qualifications

Minimum Qualification(s):

• 5+ years of experience in program management, operations, or vendor/partner management roles.
• 5+ years of experience with people management to demonstrate ability to lead and develop high-performing teams.
• Strong communication and stakeholder management skills across internal and external audiences.
• Experience working with BPOs or in a vendor-supported service model.
• Proficiency in planning, coordinating, and executing multi-stakeholder initiatives.
• Experience in tech or platform-driven organizations.
• Familiarity with performance scorecards, SOW governance, and workforce planning tools; ability to analyze partner data and provide actionable insights.

Preferred Qualification(s):

• Hands-on experience integrating Gen AI/LLM-based tools into operational workflows

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas - and we're just getting started.