Senior P2P Operations & Reconciliation Lead

Tmf Regional Delivery Centre Sdn. Bhd.; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

TMF Regional Delivery Centre Sdn. Bhd. is seeking a skilled professional to manage end-to-end processing within an assigned scope. The role involves providing operational support, resolving complex issues, and acting as the first point of contact for challenging scenarios.

The candidate will perform advanced reconciliations and root-cause investigations, while leading KPI analysis to drive performance insights and identify opportunities for process improvements.

Qualifications

• Own end-to-end processing within assigned scope.
• Provide operational support and expertise within assigned team or process area.
• Resolve complex transactional and operational issues impacting service delivery.
• Handle exceptions and non-standard cases using judgment.
• Act as first point of contact for complex issues.

Responsibilities

• Perform advanced reconciliations and root-cause investigations.
• Lead KPI analysis and performance insights.
• Identify improvement opportunities and support implementation.

Job description

TMF Regional Delivery Centre Sdn. Bhd. is seeking a skilled professional to manage end-to-end processing within an assigned scope. The role involves providing operational support, resolving complex issues, and acting as the first point of contact for challenging scenarios.

The candidate will perform advanced reconciliations and root-cause investigations, while leading KPI analysis to drive performance insights and identify opportunities for process improvements.