Senior OTC Collections & Cash Management Associate

SMITH & NEPHEW SERVICES SDN. BHD.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

SMITH & NEPHEW SERVICES SDN. BHD. is seeking a collections professional in Kuala Lumpur to contact customers, collect outstanding debts and manage invoices.

The role supports dispute resolution and reconciliations, with a focus on term compliance and payment plan negotiations. You will handle multiple accounts with varying complexity in an international setting. Requirements include at least 2 years in collections or cash application, a solid understanding of OTC controls, and fluent English and

Qualifications

• Minimum graduation or equivalent academic qualification required.
• At least 2 years of collections or cash application experience in an international environment.
• Sound overview of end-to-end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements.
• Excellent verbal and written communication skills.
• Fluent English and Bahasa Melayu (written and spoken).

Responsibilities

• Contact customers to collect outstanding debt (phone, e-mail, visits).
• Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer's queries with the relevant departments for dispute resolution.
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
• Allocate payments and reconcile customer accounts.
• Negotiate payment plans with customers.
• Own portfolio of low, medium and high complexity accounts.
• Contribute to accurate customer master data.
• Follow assigned collections strategy.
• Ensure contacts and customer responses are tracked in the system as specified in the SOP.
• Report current statistics and flag any potential bad debt risks to Credit Manager.

Skills

English

Bahasa Melayu

Excel

Education

Bachelor's degree or equivalent

Job description

SMITH & NEPHEW SERVICES SDN. BHD. is seeking a collections professional in Kuala Lumpur to contact customers, collect outstanding debts and manage invoices.

The role supports dispute resolution and reconciliations, with a focus on term compliance and payment plan negotiations. You will handle multiple accounts with varying complexity in an international setting. Requirements include at least 2 years in collections or cash application, a solid understanding of OTC controls, and fluent English and