Senior Associate OTC - Greater China

Smith+Nephew; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Annual bonus

Private health insurance

Pension schemes

Paid holidays & volunteering

Life Assurance

Job summary

Smith+Nephew is seeking an OTC Collections Specialist to manage the Order to Cash cycle in our Kuala Lumpur finance team. You will contact customers, drive collection actions, reconcile accounts and coordinate with multiple internal departments to resolve disputes.

Ideal candidates have 2+ years in collections or cash posting in a global environment, strong Excel skills, and experience with SAP and Axapta 2012. Fluency in English and Mandarin is highly valued.

Qualifications

• Minimum graduation or equivalent academic qualification.
• At least 2 years of collections or cash application experience in an international environment.
• Sound knowledge of end-to-end OTC controls, processes and reporting.
• Proven record of process improvements.
• Intermediate Excel skills.
• Experience with SAP and Axapta 2012.

Responsibilities

• Contact customers to collect outstanding debt and follow up overdue amounts.
• Coordinate customer queries with relevant departments for dispute resolution.
• Allocate payments and reconcile customer accounts.
• Negotiate payment plans with customers.
• Own portfolio of low, medium and high complexity accounts.
• Follow assigned collections strategy and maintain accurate customer data.
• Report statistics and flag potential bad debt risks to Credit Manager.
• Collaborate with Sales, Customer Service and other internal teams.

Skills

English

Mandarin

Communication

Decision making

Pressure handling

Customer relationship

Education

Bachelor's degree or equivalent

Tools

SAP

Axapta 2012

Job description

Job Advert

Life Unlimited. At Smith+Naphew, we craft and manufacture technology that takes the limits off living.

As a key player of the finance operations role in Smith+Naphew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

Responsibilities:

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer’s queries with the relevant departments for dispute resolution
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconcile customer accounts
• Negotiate payment plans with customers
• Own portfolio of low, medium and high complexity accounts
• Contribute to accurate customer master data
• Follow assigned collections strategy
• Ensure contacts and customer responses are tracked in the system as specified in the SOP
• Report current statistics and flag any potential bad debt risks to Credit Manager
• Refer and elevate unresolved issues to Credit Manager for further action
• Monitor and flag customers approaching or exceeding their credit limits
• Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures
• Perform quality checks
• Support Team Manager in running reports, training new joiners, updating operational documents (SOPs, manuals, work instructions)
• Implement process improvements
• Prepare updates on results on request
• Lead daily meetings on request
• Work with OTC tools: SAP, AX2012
• Support for peers and their issues with which they are unable to deal with (process issues or situations with customers)
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

Location: Kuala Lumpur, Malaysia

Requirements:

Qualification - Minimum Graduation Or Equivalent Academic Qualification Required.

At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)

Sound overview of end to end OTC operational and financial controls, business processes and reporting

Proven record of process improvements

Excel skills on intermediate level

SAP & Axapta 2012 experience

Competences:

• Fluent English (written and spoken)
• Fluent Mandarin (written and spoken)
• Excellent verbal and written communication skills
• Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.

Physical Demands:
N/A

Travel Requirements:
< 20%

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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