Senior Operations & Customs Leader for Growth & Profit

Private Advertiser; Klang City, Port Klang; On-site; MYR 180,000 - 300,000; Full time

Job summary

Private Advertiser in Malaysia seeks an experienced logistics leader to direct freight, customer service, and customs operations, ensuring governance and operational excellence.

The role drives business unit strategy, oversees P&L, budgeting and cost control, and ensures compliance with regulatory standards and HS code requirements.

You will build high‑performing teams, manage key customer relationships, optimize service delivery, and lead continuous improvement across the supply chain.

Qualifications

• Bachelor’s degree in logistics, supply chain, business administration or related field.
• Minimum 10–15 years of experience in forwarding, logistics, or supply chain management, with at least 5 years in a leadership role.
• Strong knowledge of customs regulations, Malaysian import/export procedures, and compliance requirements.
• Proven experience in P&L management and business strategy execution.
• Strong leadership, stakeholder management, and decision-making skills.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Lead and oversee all freight, customer service, and customs operations, ensuring governance and operational excellence.
• Drive strategy, planning, and growth initiatives aligned with group objectives to enhance scalability, performance and profitability.
• Oversee P&L performance, including budgeting, cost control, financial analysis, and revenue optimization.
• Oversee customs compliance and manage regulatory relationships and duties/HS code advisory.
• Govern KPIs, performance metrics, and risk management to ensure continuous improvement.
• Oversee key customer relationships, service delivery and escalations while supporting commercial strategies.
• Direct end-to-end logistics and supply chain operations for efficiency and service reliability.
• Lead digitalization, systems optimization, and process standardization.
• Lead, develop, and build high-performing teams with succession planning and strong performance culture.
• Oversee compliance, audits, and governance frameworks to meet regulatory and ISO standards.

Skills

Leadership

Stakeholder management

Decision making

Analytical skills

Communication skills

P&L management

Business strategy execution

Education

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or related field

Job description

Private Advertiser in Malaysia seeks an experienced logistics leader to direct freight, customer service, and customs operations, ensuring governance and operational excellence.

The role drives business unit strategy, oversees P&L, budgeting and cost control, and ensures compliance with regulatory standards and HS code requirements.

You will build high‑performing teams, manage key customer relationships, optimize service delivery, and lead continuous improvement across the supply chain.