Senior Operations Coordinator - Multi-Store Excellence

Zaiyadal Aquaculture Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a Senior Executive Operation in SELANGOR to support store operations across multiple locations, implement SOPs, and drive consistency in service and safety standards.

The role involves coordinating training, monitoring inventory, tracking KPIs, and assisting in marketing campaigns at store level, with escalation to the Operations Manager as needed.

You'll work closely with store teams to ensure timely deliveries and adherence to company policies.

Qualifications

Responsibilities

• Assist in implementing and monitoring SOPs across all assigned stores.
• Conduct regular store visits and support audits to ensure compliance with cleanliness, service, and safety standards.
• Support daily operations across multiple store locations and ensure consistency in operations.
• Follow up on operational issues and ensure timely resolution with store teams.
• Assist in coordinating training and onboarding activities for store employees.
• Monitor stock levels and assist in coordinating replenishment with the warehouse and suppliers.
• Support in ensuring timely delivery and proper stock handling at store level.
• Assist in tracking sales performance, operational KPIs, and preparing reports for management review.
• Highlight operational gaps and elevate issues to the Operations Manager.
• Prepare and update operational reports, audit findings, and follow-up actions.
• Support the execution of promotional activities, campaigns, and merchandising plans at store level.
• Ensure proper display of promotional materials and adherence to campaign guidelines.
• Assist in handling customer complaints, operational issues, and basic troubleshooting at store level.
• Escalate major issues to the Operations Manager where necessary.

Skills

SOP implementation

Store operations

Audits & compliance

Inventory management

Logistics coordination

Training coordination

Job description

Jora Malaysia is seeking a Senior Executive Operation in SELANGOR to support store operations across multiple locations, implement SOPs, and drive consistency in service and safety standards.

The role involves coordinating training, monitoring inventory, tracking KPIs, and assisting in marketing campaigns at store level, with escalation to the Operations Manager as needed.

You'll work closely with store teams to ensure timely deliveries and adherence to company policies.