Senior Meeting Services Specialist — Global Ops

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme invites applications for a Senior Specialist, Meeting Services Support. You will provide end-to-end operational support for meeting services, including HCP/HCO account maintenance, PO activities, and event closure across markets.

You will coordinate complex cases, drive process improvements, monitor service performance, and work with Compliance, Finance, and Meeting Owners to ensure compliant, timely delivery.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Science, or related.
• Experience leading complex cases, transitions, or improvement initiatives.
• Strong stakeholder-management and communication skills.
• Proficiency with MS 365 and relevant enterprise systems.

Responsibilities

• Act as SME for assigned markets, meeting types, and service areas.
• Provide day-to-day operational support and guidance to teams.
• Monitor service performance, SLAs, backlog, and risks.
• Lead escalation resolution and root-cause analysis.
• Coordinate governance calls and action tracking.
• Support transitions, training, and continuous improvement.

Skills

Meeting operations

Stakeholder management

Root-cause analysis

Continuous improvement

Education

Bachelor's degree in Business Administration, Finance, or related

Tools

Veeva

SAP

Ariba

Concur

ServiceNow

Cvent

Salesforce

Job description

Merck Gruppe - MSD Sharp & Dohme invites applications for a Senior Specialist, Meeting Services Support. You will provide end-to-end operational support for meeting services, including HCP/HCO account maintenance, PO activities, and event closure across markets.

You will coordinate complex cases, drive process improvements, monitor service performance, and work with Compliance, Finance, and Meeting Owners to ensure compliant, timely delivery.