Senior Medical Device Customer Support Specialist (Malaysia)

Invisalign Malaysia Sdn Bhd; Kuala Lumpur; Sur place; MYR 39 000 - 58 000; Plein temps

Résumé du poste

Invisalign Malaysia Sdn Bhd is seeking a Customer Support Representative in Malaysia. The role focuses on responding to customer inquiries, supporting treatment status, and assisting in sales follow up.

You will collaborate with multiple departments to resolve issues and maintain accurate records in the CRM. The position requires strong communication, attention to detail, and the ability to work in a fast-paced environment, with weekend coverage as needed.

Qualifications

• 5+ years in customer service or sales administration, preferably in medical device environment.
• Detail-oriented with ability to manage multiple tasks.

Responsabilités

• Respond to customer inquiries via phone, chat, email or mail to achieve satisfaction.
• Use company systems to support treatment status and sales follow up.
• Collaborate with other departments to provide customer solutions and escalate issues as needed.
• Document interactions thoroughly in the database following defined parameters.
• Stay updated on products, policies, and procedures.

Connaissances

Customer service

Sales administration

Attention to detail

Fast-paced environment

Independent and team work

Communication skills

System navigation

Outils

Salesforce

CRM software

Description du poste

Invisalign Malaysia Sdn Bhd is seeking a Customer Support Representative in Malaysia. The role focuses on responding to customer inquiries, supporting treatment status, and assisting in sales follow up.

You will collaborate with multiple departments to resolve issues and maintain accurate records in the CRM. The position requires strong communication, attention to detail, and the ability to work in a fast-paced environment, with weekend coverage as needed.