Senior Manager, Social

Ogilvy Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Ogilvy Malaysia in Kuala Lumpur seeks a Senior Manager in Social Media & Influence to enhance the agency's social and influencer position. Key responsibilities include spearheading business growth, acting as a strategic partner to clients, and leading a dynamic team.

The ideal candidate has over 7 years of experience in social media and digital marketing, with a proven track record in high-value pitches. Proficiency in English and knowledge of Mandarin or BM are strong advantages.

Qualifications

• 7–8+ years of experience in social media or digital marketing.
• At least 4 years in a leading agency environment.
• Strong communication skills in English, proficiency in Mandarin/BM is a plus.

Responsibilities

• Drive business growth through effective social media strategies.
• Act as a strategic partner to senior client stakeholders.
• Lead and inspire a diverse team across multiple projects.

Skills

Social media experience

Digital marketing

Influencer relations

Leadership

Commercial acumen

Job description

We are looking for a visionary and highly commercially‑minded Senior Manager – Social Media & Influence to champion our social and influencer offering in Kuala Lumpur.

Key Responsibilities

• Business Growth & New Business Pitches
• Key person in response teams for major social and influencer RFPs, designing winning pitches and presenting social‑first integrated ideas.
• Drive commercial growth by upselling and cross‑selling social and influence offerings to the wider Ogilvy client roster.
• Elevate the agency's proprietary tools, frameworks, and packages to keep Social@Ogilvy at the cutting edge of the market.
• Client Partnership & Strategic Counsel
• Act as a strategic partner to senior client stakeholders (CMOs, Marketing Directors), leading quarterly business reviews (QBRs) and high‑level strategy workshops.
• Proactively identify and brief clients on macro social shifts, creator economy dynamics, and early adoption of emerging platforms.
• Direct counsel during high‑stakes social media crises, crafting communication strategies to protect brand reputation.
• Partner Network & Operational Excellence
• Define and optimise collaborative processes between Social@Ogilvy, the Content Studio, PR, and Creative teams.
• Cultivate strategic, preferred‑partner alliances with major platforms (Meta, TikTok, Google) and top‑tier creator agencies.
• Influencer Practice Leadership & Strategy
• Define the agency’s overarching point of view, proprietary methodology, and strategic framework for influencer marketing.
• Champion long‑term, "always‑on" brand‑ambassador models and affiliate/social‑commerce strategies (e.g., TikTok Shop, XiaoHongShu integrations) for key clients.
• Drive the evaluation, onboarding, and scaling of influencer marketing platforms and analytics tools within the agency.
• Standardise the data‑led approach to influencer identification, ROI, and fraudulent follower detection.
• Represent Social@Ogilvy in the broader marketing and creator community, building elite partnerships directly with platforms (Meta, TikTok, Google) to secure exclusive alpha/beta program access for influencer campaigns.
• Team Empowerment & Culture
• Set the training curriculum for the wider social team, fostering a culture of relentless curiosity, creative bravery, and strategic precision.
• Inspire and nurture a diverse team of social practitioners, driving retention and professional growth across all levels.

Qualifications & Skills

• Experience: 7–8+ years of industry experience in social media, digital marketing, or influencer relations (with at least 4 years in a leading agency environment).
• Commercial Acumen: Strong understanding of agency business models, scoping, pricing, and overall project/account profitability.
• Pitch Experience: Proven track record of leading and winning high‑value new business pitches.
• Strategic Mastery: Outstanding capability to translate business challenges into culture‑shaping, social‑first and influencer‑led creative campaigns.
• Leadership: Exceptional leader who can guide, inspire, and keep a multi‑layered team focused and motivated under tight deadlines.
• Communication: Flawless presentation and persuasion skills in English. Proficiency in Mandarin and/or BM is a strong advantage.

What You Will Learn & Apply

• A deep understanding of what makes great social work and what it takes to make it happen.
• Proficiency in using internal and external research capabilities to prepare in‑depth analyses.
• The ability to stream briefs into the right workflow (e.g., content studio/creative process) based on integrated marketing communications principles.
• How to manage expectations of internal and external stakeholders effectively.
• Relationship‑building skills with internal and external stakeholders to facilitate project outcomes.

How We’ll Support You

Ogilvy celebrates its people fully, enthusiastically, and unhesitatingly. We’ll empower you with the tools you’ll need to succeed, give you the autonomy to seek out new paths and better ways of doing things, and support you with colleagues who are experts in their disciplines across the Ogilvy network. Opportunities to do work you’ll be proud of with people you’ll be proud to call your teammates are available.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.