Senior Manager, Settlements

Standard Chartered Plc; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Standard Chartered Plc is seeking a Strategy lead in Kuala Lumpur to oversee custody operations, drive efficiency, and manage an offshore outsourcing team. The role requires coordinating with Compliance and stakeholders across the bank to ensure scalable services and robust regulatory alignment.

The successful candidate will lead onboarding of new clients, support custody projects, and maintain high service standards with BAM clients, while seeking growth opportunities with FSS RMs and Sales.

Qualifications

• Strong leadership in custody operations and process improvement.
• Experience managing offshore outsourcing teams.
• Strong analytical skills and ability to work with multiple stakeholders.

Responsibilities

• Define, document, implement, and maintain custody operational frameworks.
• Drive quality improvement and automation across custody functions.
• Lead offshore outsourcing team and empower growth in responsibilities.
• Collaborate with stakeholders to ensure seamless, scalable operations.
• Oversee onboarding of new clients, products, and services.
• Lead hubbing of operations for FSS markets and manage regulatory requirements.
• Review processes to identify weaknesses and implement remedial actions.
• Maintain best-in-class service levels for local BAM clients and align with FI growth opportunities.
• Identify innovative client solutions and opportunities for growth with RMs and Sales.
• Monitor competitor offerings and remediate gaps.
• Develop management information to enhance client relationships.

Job description

Strategy

• Define, document, implement, and maintain scalable and efficient custody operational frameworks.
• Drive continuous quality improvement and automation across custody
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Lead hubbing of operations right shoring for FSS markets.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Take active interest in changes to the Financial Services industry.
• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
• Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
• Ensures consistent levels of service are provided to clients
• Thorough understanding of clients and ability to deliver in challenging situations
• Build strong relationship and trust with local BAM clients
• Anticipate and embrace change to retain and build a competitive edge

Business

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and dispute and queries against the custodian and reconcile with bank positions and general ledger open items as well as trigger escalations where required. The role requires strong analytical skills, a good understanding of the Bank’s processes, systems and products, a self-starter who can manage their own priorities and is willing to work across the organization and with the relevant stakeholders that can influence processes and systems
• Support projects around Custody and Market changes.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
• Achieves targets for revenue retention and defence from existing mandates.
• Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
• Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services
• Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
• Monitors competitor service offerings to identify and remediate any gaps
• Adds value to client relationships by developing MI, enabling clients to enhance their