Assistant Manager Operations

HSBC Holdings plc; Kuala Lumpur; In loco; MYR 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

HSBC Holdings plc in Malaysia seeks a settlements professional to support back-office activities in the settlement space across products such as debt securities and cash equities. This role drives operational excellence, verifies trade details, and ensures timely settlement across global markets.

You will work with internal and external stakeholders to resolve fails, monitor settlement risk, and uphold internal controls while contributing to process improvements and regulatory compliance.

Competenze

• Postgraduate degree or diploma; higher qualification welcomed.
• Minimum 12 months in a supervisory role with team development experience.
• Experience in Global Securities; supervising Debt securities, Equities borrowing/lending, settlements and trade processing across APAC/EMEA.
• At least 18 months of hands-on securities background.

Mansioni

• Resolve fails and discrepancies with brokers, counterparties, and custodians.
• Monitor settlement risk and escalate issues as needed.
• Investigate and resolve cash and position breaks.
• Issue cash and non-cash margins; ensure exposures are adequately covered.
• Maintain strong internal controls and support audits/regulatory reviews.
• Consult with internal/external stakeholders for exceptions.
• Respond to client queries related to trades and settlements.
• Review and rectify incorrect instructions for pre-matching.

Conoscenze

English fluency

Business writing

Verbal/telephone skills

Leadership

Analytical skills

Data mining

Process improvement

Production management

Team leadership

Formazione

Postgraduate degree or diploma

Strumenti

Alert

Equilend

Pirum

Descrizione del lavoro

Why join us?

• Opportunity to work in a global bank with international exposure.
• Exposure to global markets, risk management, and regulatory processes.
• Chance to work with regional and global stakeholders across different countries.
• Good platform to build leadership and stakeholder management skills.
• Opportunity to gain experience complex operational and risk-related processes.
• Stable career growth and internal mobility opportunities within HSBC.
• Collaborative team environment with opportunities to contribute ideas and improvements.
• Exposure to transformation, automation, and process improvement initiatives.
• Role offers both operational and strategic learning opportunities, not just BAU work.
• Opportunity to develop subject matter expertise in a niche and valuable domain.
• Supportive environment for continuous learning and professional development.

What you will do:

The job holder supports the back-office activities specifically in the settlement space in relation to various products such as SBL, Debt securities, cash equities etc. This role includes managing primary objective of driving operational excellence across our business globally. Clearing involves preparing the trade for settlement by verifying trade details and obligations, thus the trade will be successfully settled. Ensure that data held on the Group’s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various platforms/systems. The team will then allocate and escape exceptions to the business areas responsible for resolving the discrepancies. The role also supports cash settlements and margin calls.

What you will need to succeed in the role:

Principal Accountabilities and Responsibilities:

• Resolving fails, and discrepancies with brokers, counter parties, and custodians
• Handling inventory and funding shortage if identified to avoid fail settlement.
• Monitoring settlement risk and escalating issues appropriately
• Investigate and resolve cash and position breaks.
• Issue cash and non-cash margin, ensure that exposures are covered adequately and that the firm is not left at risk at close of business.
• Maintain strong operational controls and supports audit and regulatory reviews.
• Consult with both internal and external stakeholders for any exceptions.
• Respond to client complex queries related to trade and settlements.
• Reviewing and rectifying the incorrect instruction for pre matching instruction

Others:

Management of Risk (Operational Risk / FIM requirements):

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
• Department. The term compliance embraces all relevant laws, rules, and codes with which the business must apply.
• To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of recent technology in conjunction with the donor Group companies.

Observation of Internal Controls (GHR / FIM requirements):

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities):
• Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across markets.
• Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current corporate action processes.
• Deal with internal and external attrition and their operational effects.
• Drive customer centric Quality initiatives.
• Effectively mitigate identified Operational Risks.
• Comply with Group’s statutory audit standards.

Dealing with business that may significantly exceed forecast figures by consulting with the respective business areas. Ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating. Lead and motivated staff with widely differing aspirations working in productivity- based environment with critical deadlines.

What additional skills will be good to have?

Knowledge:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.

Experience:

• At least 12 months in a supervisory role, with exposure to appraisals, team building, and staff development
• Experience in Global Securities with proficiency in supervising and managing Debt securities, Equities borrowing and lending, equities settlements and trade processing management across APAC and EMEA regions.
• Possess relevant Securities background and knowledge - at least 18 months of hands-on experience.

Skills:

• Ability to speak and understand English fluently, writes business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
• Able to work non-standard Asian hours (e.g., UK hours)
• Should have a thorough understanding of contract comparison/ SSI platforms like Alert, Equilend and Pirum which is an added advantage.

Leadership and teamwork:

• Leadership skills, withabilityto build rapportwith, relate to and effectively work with a wide range of people.
• Able to step up during times of High volumes and season and where FO traders would request to handhold trades.