Assistant Manager, Credit Initiation

Standard Chartered Plc; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Inclusive culture

Fair pay charter

Medical & life insurance

Flexible working

Learning & development

Job summary

Standard Chartered Plc invites applications for a senior role in Risk Operations within CPBB. Based in Malaysia, you will help shape strategic direction, oversee credit initiation and underwriting quality, and collaborate with Sales, Product, IT, and MIS to implement new programs and controls.

You will ensure compliance with Bank policies, AML/KYC requirements, and data confidentiality while driving operational efficiency and risk controls across Retail Risk Operations.

Qualifications

• Strong written and verbal communication; ability to influence across functions and borders.
• Good working knowledge of risk management in Retail Risk Operations.
• Leadership capabilities to deliver controls within Retail Risk Operations.
• Awareness of regulatory requirements and expectations for Credit Initiation.

Responsibilities

• Shape the OPS CPBB - Risk Operations strategic direction.
• Evaluate and approve credit risk applications with timely, accurate assessment within policy.

Skills

Non-technical skills

Risk management knowledge

Governance & controls

Regulatory framework

Job description

Strategy

• Provide inputs in shaping the OPS CPBB - Risk Operations strategic direction.
• To increase the Retail Banking Products base with calculated credit risk by prudently evaluating and approving such applications in a timely and accurate manner, within the policies as established by the regulatory bodies and internal guidelines.

Business

• Evaluate and approve new applications/increase in limits/annual reviews/facility conversions and other common requests submitted through various channels i.e. Branches, dedicated and direct sales channels.
• Working with product/marketing/sales/IS/Credit Operations on new programs/products/systems to ensure smooth implementation.
• Ensure that the department's Service Quality and Key Control Standards are complied with.
• To be keenly aware of current economic environment, market trends and relevant intelligence to assist risk management by providing feedback in the formalizing of internal guidelines.
• To rigorously maintain the quality of underwriting and undertake fraud detection and reporting.
• Support viable system implementation to minimize credit risk and fraud applications.
• Ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering and KYC.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations including account reviews, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Staff Loan Data Confidentiality – Ensure information on staff loans are kept confidential. Pay records of employees must not be disclosed to any other person and should be kept confidential at all times during and after your employment in the Bank.

Processes

• Ad hoc reporting and other duties assigned by Line Manager / Head, Credit Risk & Lending Operations from time to time.
• Co-supervision and training of new/existing staff on new products and guidelines under the purview of credit evaluation.
• Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing.
• Maintain an open channel of communication with other stakeholders particularly sales channels, product/ process, policy/risk and operations teams to address any issues.

People & Talent

• Support Line Manager in encouraging and promoting an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability
• Basic banking products knowledge – Credit Cards, CASA, Mortgage, PL, Banca
• Market and competition knowledge

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Monitor through the door application quality and provide timely inputs to in-country stakeholders for optimizing risk and reward relationship.
• Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

Governance

• Ensure Compliance with regulatory requirements pertaining to:
• Bank's Group Policy & Standards
• Local Laws and Regulations
• Bank's Code of Conduct.
• Customer Data Confidentiality
• Money Laundering
• Customer Due Diligence

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal stakeholders

• Sales / Business – provide feedback in achieving better operating efficiency and information that may assist targeting of good segments.
• Information Technology – liaise with the IT personnel to ensure system is operating as expected.
• Management Information System – liaise with MIS staff to ensure specific / ad hoc reports are generated for management decision making.
• Collections
• Credit Risk Management / Real Estate Risk & Policy
• Internal auditors – provide required information and explanation as and when required.
• Relevant members of OPS CPBB - Risk Operations management team
• HR & L&TD team
• CPBB Client Experience Unit

External stakeholders

• External Auditors and Regulators

Skills and Experience

• Business Strategy and Model
• Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
• Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
• Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team.
• Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Credit Initiation.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.