Senior Manager, Program Management – Insurance

PHET Enterprise Services (AP) Limited, Philippines Regional Operating Headquarters; Petaling Jaya; On-site; MYR 240,000 - 420,000; Full time

Job summary

DXC Technology seeks a Senior Manager, Program Management to lead a large-scale insurance software transformation for a global client. You will oversee a multi-country delivery, manage an extensive team, and maintain executive-level client relationships across Malaysia, Singapore, Indonesia and the Philippines.

The role emphasizes end-to-end program lifecycle ownership, governance, risk and change control, with regional travel and complex stakeholder management at the highest levels.

Qualifications

• Experience leading major technology transformation programs.
• Ability to manage large delivery programs across multiple countries.
• Strong external client-facing stakeholder management at executive level.
• Proven ability to govern scope, change control and escalations.

Responsibilities

• Lead large-scale, complex software implementation and transformation programs across multiple countries.
• Take end-to-end ownership of program delivery — scope, timelines, deliverables.
• Lead a delivery organization of ~150–200 resources and multiple Project Managers.
• Manage senior client stakeholders including CIOs, CXOs, CEOs, and executives.
• Establish governance and executive-level reporting; drive scope and priorities.
• Negotiate change controls and manage client escalations to resolution.
• Coordinate delivery across countries, teams and workstreams; ensure alignment with client expectations.

Skills

Program management leadership

Multi-country transformation

Stakeholder management

Governance & reporting

Negotiation

Job description

Job Description: Senior Manager, Program Management – Insurance

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering – Insurance Software & BPS – Insurance

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

We are looking for an experienced Senior Manager, Program Management to lead a large-scale insurance software transformation program for a global insurance client. This is a senior client-facing leadership role responsible for driving complex software implementation and transformation initiatives across multiple countries. The successful candidate will manage large delivery organizations, multiple Project Managers, executive-level client relationships, governance, scope, risks, change control, and overall program delivery. This role requires strong ownership of the end-to-end program lifecycle, ensuring that client expectations remain closely aligned with implementation teams throughout delivery.

The role requires regional travel across Malaysia, Singapore, Indonesia, and the Philippines, and offers the opportunity to lead a significant, multi-year, multi-country transformation effort at the highest levels of client engagement.

Essential Job Functions

• Lead large-scale, complex software implementation and transformation programs across multiple countries.
• Take end-to-end ownership of program delivery, ensuring scope, timelines, and agreed deliverables are effectively managed.
• Lead a large delivery organization of approximately 150–200 resources, including multiple Project Managers.
• Manage senior client stakeholders, including CIOs, CXOs, CEOs, and executive leadership teams.
• Establish and drive effective program governance and executive-level reporting.
• Lead client discussions on scope, priorities, delivery timelines, risks, and dependencies.
• Manage change requests and lead change control discussions and negotiations.
• Handle complex client escalations and drive issues through to resolution.
• Coordinate delivery across multiple countries, teams, and workstreams.
• Ensure strong alignment between client expectations and implementation teams throughout the program lifecycle.

Basic Qualifications

• Proven experience as a Program Director, Senior Program Manager, or equivalent, leading major technology transformation programs.
• Demonstrated experience managing multiple large-scale programs or workstreams simultaneously.
• Strong background in software implementation and transformation program management.
• Experience leading large delivery organizations, ideally involving approximately 150–200 resources and multiple Project Managers.
• Demonstrated experience leading multi-country or regional transformation programs.
• Experience managing programs spanning multiple years.
• Strong external client-facing stakeholder management experience at executive level.
• Proven ability to manage program governance, scope, change control, escalations, deliverables, and timelines.
• Strong negotiation and stakeholder management capabilities.

Other Qualifications

• Insurance software implementation or insurance transformation experience.
• Experience delivering core insurance platform transformation programs.
• Banking or financial services experience involving large-scale software implementations.
• Experience leading regional system rollouts or other complex enterprise transformation programs.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.