Product Implementation Specialist

Manulife Financial; Kuala Lumpur; Hybrid; MYR 72,000 - 120,000; Full time

Job summary

Manulife Financial is seeking a Product Implementation professional to lead end-to-end delivery of product launches. The role requires collaboration across departments to scope requirements, plan timelines, and coordinate UAT and testing activities.

You will manage backlogs, ensure timely delivery, and maintain clear communication with stakeholders in a hybrid work environment. Ideal candidates will have a Bachelor's degree and 3–5 years in life insurance or project management, with strong

Qualifications

• Bachelor's degree in any discipline.
• 3-5 years of experience in life insurance or project management.
• Strong ownership and accountability for delivering results.
• Excellent communication and stakeholder management across teams.

Responsibilities

• Execute end-to-end product implementation processes and timelines.
• Study and assess product design with stakeholders to scope requirements and gaps.
• Coordinate UAT resources and timelines for multiple initiatives.
• Monitor resources, timelines and scope to ensure delivery of key projects.
• Lead PIT meetings and product launch reviews; maintain updates for stakeholders.

Skills

Project management

Stakeholder management

Communication

Agile

Education

Bachelor's degree

Job description

Position Responsibilities:

This position is responsible in the execution of product implementation function which includes, but not limited to the following:

• Study and assess product design, and work with stakeholders from respective departments to assess and scope the potential requirements/changes/enhancements, identify potential gaps, and propose solutions needed for product launch.

• Planning and executing end-to-end product implementation process and timeline, monitor progress and risk to ensure all the stakeholder’s and product managers’ requirements are met.

• Secure and coordinate UAT resource and timeline and ensuring efficiency by optimizing time & scope for multiple ongoing product initiatives/UAT within a given period.

• Monitor product development resources, timeline, and scope to ensure the delivery of key projects.

• Coordinate and conduct Product Implementation Team (PIT) meeting, Post Product Implementation Launch Review, and internal briefing.

• Establish transparency and communication to stakeholders on projects updates.

• Prepare/conduct product setups: plan codes, plan group codes etc.

• Conduct compatibility & functionality tests, pre-production and post-production test and verification on relevant systems.

• Management of product Day-2 items that must be delivered by deadline

• Managing product backlog and prioritizing user stories during sprint plannings.

• Monitor overall Product and Project Calendar resource, timeline, and scope and mitigate any risks in overall delivery

• To maintain absolute confidentiality and interact professionally with all levels of internal and external stakeholders.

Required Qualifications:

• A Bachelor's Degree in any discipline

• 3-5 years of experience within the life insurance industry and/or project management roles.

• A genuine passion for projects/products delivery, with a strong sense of ownership and accountability for achieving results.

• Excellent communication and stakeholder management skills, with the ability to convey information clearly, build relationships, and collaborate effectively across teams.

Preferred Qualifications:

• Familiarity with Agile methodologies and working in cross-functional teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid