Senior Manager, People & Culture

ParkCity Medical Centre; Kuala Lumpur; In loco; MYR 300.000 - 520.000; Tempo pieno

Descrizione del lavoro

ParkCity Medical Centre is seeking a senior HR leader to head the People & Culture function, aligning with hospital goals and group direction. You will shape strategy, drive KPIs, budgets and staffing, and steward policies and procedures across the hospital.

You will oversee recruitment, performance management, compensation and benefits, employee relations, L&D, safety, and IT-coordinated HR initiatives while partnering with senior management to deliver healthcare excellence.

Competenze

• Bachelor's degree in HR, business administration, management or related discipline.
• Minimum 8–10 years HR experience with managerial/leadership capacity.
• Experience across recruitment, manpower planning, performance management, compensation & benefits, ER/IR, and L&D.
• Strong knowledge of Malaysian employment laws, statutory requirements, and HR best practices.
• Strong leadership, communication, interpersonal, and stakeholder management skills.
• Experience in healthcare/hospital industry is advantageous.
• High integrity, confidentiality, professionalism, and sound judgement.

Mansioni

• Lead and manage the overall People & Culture function aligned with hospital goals and A1 Group direction.
• Develop and monitor departmental goals, KPIs, budgets, staffing, policies and procedures.
• Oversee recruitment, retention, performance management, compensation & benefits, ER and HR operations.
• Ensure effective recruitment and retention strategies are implemented.
• Monitor performance management processes and coordinate annual reviews.
• Administer compensation and benefits programmes for internal equity and competitiveness.
• Manage employee and industrial relations matters including grievances and disciplinary actions.
• Represent the Hospital in labour/industrial relations proceedings as needed.
• Lead Learning & Development and Employee Engagement initiatives.
• Conduct training needs analysis and implement annual training calendar.
• Oversee internal/external training programs, CPD points and HRD Corp claims.
• Coordinate IT-related HR data security and system migrations; support HR IT needs.
• Prepare and review HR/operational reports and support improvements.

Conoscenze

Leadership

Stakeholder management

Communication

Interpersonal skills

Strategic thinking

Formazione

Bachelor's degree in HR, business administration, management or related discipline

Strumenti

HRIS

MS Excel

MS Office

Descrizione del lavoro

Lead and manage the overall People & Culture function in alignment with the Hospital's short- and long-term goals, A1 Group direction, policies and professional standards.

Develop and monitor departmental goals, objectives, KPIs, operating and capital budgets, staffing requirements, policies and procedures.

Lead manpower planning and work closely with A1 Group HR, Business Unit Finance and Hospital Management on approved headcount and workforce requirements.

Oversee the full spectrum of HR activities including recruitment, retention, performance management, compensation & benefits, employee relations and HR operations.

Ensure effective recruitment and retention strategies are implemented to attract and retain a quality workforce.

Monitor the employee performance management process and coordinate annual performance reviews to ensure timely completion and compliance.

Administer compensation and benefits programmes to ensure competitiveness, internal equity and compliance with A1 Group practices.

Manage employee and industrial relations matters, including staff grievances, counselling, conflict resolution and disciplinary matters where required.

Represent the Hospital in relevant labour or industrial relations proceedings, including matters with the Labour Department and Industrial Court when required.

Learning & Development & Employee Engagement

Lead the Hospital's Learning & Development function andand ensure training initiatives support business and workforce development needs.

Conduct training needs analysis and develop and implement the annual training calendar.

Oversee internal and external training programmes from planning to completion, including CPD points and HRD Corp claims.

Safety & Security

Oversee the operations of the Safety & Security function, including internal and outsourced security personnel.

Ensure the Hospital's security, fire safety and related systems comply with relevant laws, regulations and hospital requirements.

Oversee the Fire Squad and Fire Commandant and ensure fire safety training, drills and surveillance activities are conducted as required.

Ensure compliance with MSQH and JCI requirements relating to Safety & Security.

IT Coordination

Work closely with the IT team to ensure data security, privacy and compliance with relevant regulatory requirements.

Coordinate and follow up on internal IT-related complaints and ensure issues are addressed within the required timeline.

Support internal communication on IT-related matters.

Act as the Person-in-Charge for IT system migration initiatives at PMC.

Management & Reporting

Prepare and review HR and operational reports, analyse relevant data and statistics, and provide recommendations for service and process improvements.

Conduct regular departmental meetings to review operational matters, challenges and improvement initiatives.

Work closely with Hospital Management, Group HR and other stakeholders to support the Hospital's people and business objectives.

Perform other duties and responsibilities as assigned by the Hospital CEO

Job Requirements:

Bachelor's Degree in Human Resources, Business Administration, Management or a related discipline.

Minimum 8-10 years of relevant HR experience, with strong experience in a managerial or leadership capacity.

Proven experience in managing the full spectrum of Human Resources, including recruitment, manpower planning, performance management, compensation and benefits, employee relations, industrial relations, and learning and development.

Strong knowledge of Malaysian employment laws, statutory requirements, and HR best practices.

Strong leadership, communication, interpersonal, and stakeholder management skills, with the ability to work effectively with senior management and cross-functional teams.

Experience in handling employee and industrial relations matters, including grievances, disciplinary cases, and engagement with relevant authorities.

Experience in the healthcare or hospital industry would be an added advantage.

High level of integrity, confidentiality, professionalism, and sound judgement in handling employee and organisational matters.