Senior Manager, Operating System Support (AS400)

AIA Digital+; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur seeks an experienced AS/400 Platform Lead to Own enterprise AS/400 OS strategy, oversee deployment, security and performance. You will act as SME for platform technology and align IT services with business priorities.

The role requires 10+ years in IT with at least 5 in management across regional scope, Bachelor’s in IT, and IBM AS/400 (iSeries) expertise; certifications such as IBM Certified System Administrator - AS/400 are highly desirable.

Qualifications

• Bachelor’s degree in IT or related discipline.
• 10+ years of experience, at least 5 in managerial role with regional coverage.
• IBM AS/400 (iSeries) OS experience and related certifications preferred.

Responsibilities

• Function as SME for platform technology and provide expert advice.
• Develop and implement strategy for AS/400 OS support.
• Oversee deployment, configuration, and maintenance of AS/400 OS across the organization.
• Ensure stability, security, and performance of AS/400 servers.
• Lead incident and problem management and root cause analysis.
• Manage patch updates, risk and vendor relationships.

Skills

Leadership

Strategic planning

AS/400 expertise

Incident management

Performance monitoring

Education

Bachelor’s degree in Information Technology

Tools

OS/400 tools

Job description

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Roles and Responsibilities

Strategic Planning and Platform Technology Leadership:

• Function as the SME for the platform technology and provide the expertise advice on the technology.
• Develop and implement a comprehensive strategy for AS/400 OS support, aligned with organizational goals.
• Work with the team to ensure high performance and operational efficiency.
• Oversee the deployment, configuration, and maintenance of AS/400 operating system across the organization.
• Ensure the stability, security, and performance of AS/400 servers and endpoints.

Incident & Problem Managements:

• Act as next level escalation point for more complex AS/400 OS-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measure.

Patch & Update Management:

• Develop and enforce patch management policies to ensure all AS/400 systems are up-to-date and secure.
• Coordinate with security teams to address vulnerabilities and apply necessary updates.

Performance Monitoring and Optimization:

• Monitor the performance of AS/400 systems, analyze trends, and implement improvements to enhance efficiency and reliability.
• Prepare and present regular reports on AS/400 OS support operations, compliance, and risk management to senior leadership.
• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AS/400 OS-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Develop and manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.
• 10+ years of relevant experience in which at least 5 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor’s degree holder of unviersity on Information Technology or related discipline

Technical Skills

• Extensive knowledge IBM AS/400 (iSeries) operating systems including OS/AS400 and IBM i.
• Strong understanding of AS/400 architecture, CL programming, RPG, DB2, and system administration tools.
• Experience with modernization and integration of AS/400 systems with cloud or hybrid environment is a plus.
• Relevant certifications such as IBM Certified System Administrator - AS/400 or equivalent is highly desirable.