Manager, Operating System Support (AS400)

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur seeks an experienced AS/400 IT Manager to lead regional operations, ensuring availability, performance and alignment with business needs. You will oversee OS support strategy, deployment, security, and reliability across sites.

Responsibilities include incident escalation, patch management, performance monitoring, and reporting to senior leadership. The role requires strong leadership, 7+ years in IT with 3+ in management, and IBM AS/400 expertise.

Qualifications

• Bachelor’s degree in IT or related discipline.
• 7+ years of relevant experience, at least 3 in management with regional scope.
• Hands-on experience with position-related technical components.
• Equivalent combination of qualifications and experience allowed.

Responsibilities

• Ensure IT service availability and minimise business impact of outages.
• Improve user satisfaction by aligning IT services with business needs.
• Oversee AS/400 OS support strategy and operations.
• Manage AS/400 security, stability, and performance.
• Develop patch/update management policies for AS/400.
• Monitor performance and report to senior leadership.
• Manage budget and resources; coordinate with vendors.
• Act as escalation point for complex AS/400 issues.

Skills

AS/400 knowledge

RPG/CL programming

DB2

System administration tools

Cloud/hybrid integration

IBM certification (AS/400)

Education

Bachelor’s degree in Information Technology or related discipline

Job description

Roles and Responsibilities

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Strategic Planning and Leadership:

• Implement the approved strategy for AS/400 OS support, aligned with organizational goals.
• Work with the team to ensure high performance and operational efficiency.
• Oversee the deployment, configuration, and maintenance of AS/400 operating system across the organization.
• Ensure the stability, security, and performance of AS/400 servers and endpoints.

Incident & Problem Managements:

• Act as an escalation point for complex AS/400 OS-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measure.

Patch & Update Management:

• Develop and enforce patch management policies to ensure all AS/400 systems are up-to-date and secure.
• Coordinate with security teams to address vulnerabilities and apply necessary updates.

Performance Monitoring and Optimization:

• Monitor the performance of AS/400 systems, analyze trends, and implement improvements to enhance efficiency and reliability.
• Prepare and present regular reports on AS/400 OS support operations, compliance, and risk management to senior leadership.
• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AS/400 OS-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.
• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor’s degree holder of unviersity on Information Technology or related discipline

Technical Skills

• Extensive knowledge IBM AS/400 (iSeries) operating systems including OS/AS400 and IBM i.
• Strong understanding of AS/400 architecture, CL programming, RPG, DB2, and system administration tools.
• Experience with modernization and integration of AS/400 systems with cloud or hybrid environment is a plus.
• Relevant certifications such as IBM Certified System Administrator – AS/400 or equivalent is highly desirable.