Technical Support Specialist

Career Horizons; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company specializing in Sustainable Cloud and IT Infrastructure Services is seeking a Technical Support Specialist. This role is vital in delivering exceptional customer support, focusing on AS400 hardware and software. You will conduct log analysis, troubleshoot system errors, and ensure optimal performance through maintenance and upgrades. Join a dynamic team that values workplace culture and offers excellent career progression opportunities. If you have a passion for technology and a strong background in AS400 systems, this is the perfect opportunity for you to grow your career in a fast-paced environment.

Qualifications

• 4+ years of experience in AS400 administration is mandatory.
• Familiarity with backup and recovery tools is preferred.

Responsibilities

• Provide support for AS400 hardware and software to ensure reliability.
• Diagnose and resolve system errors to maintain operational efficiency.

Skills

AS400 Administration

Unix Administration

Windows Administration

Log Analysis

Troubleshooting

Education

Bachelor's degree in IT

Bachelor's degree in Engineering

Tools

BRMS

Tivoli

Job description

Company Overview :

We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services.

Job Summary:

As a Technical Support Specialist, you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes.

Responsibilities:

• Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance.
• Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality.
• Assist in hardware installation and coordinate related projects.
• Diagnose and resolve system errors to maintain operational efficiency.
• Perform AS400 operating system upgrades and apply critical security patches and bug fixes.
• Troubleshoot, monitor, and administer the AS400 software and hardware.
• Work with multiple vendors to assist with the implementation of projects.
• Support day-to-day computer operations which include firmware and OS upgrades.

Key Requirements:

• Bachelor’s degree in IT, Engineering, or equivalent in a relevant discipline.
• Power7-10 technology refresh and OS upgrade experience will be an advantage.
• At least 4 years of administration experience in AS400 (mandatory), Unix, and Windows environments.
• Minimum of 4 years of experience in an AS400 system engineer role.
• Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc.
• IBM Certifications like IBM i (C9010-022) & IBM i (C9060-528) or ITIL Certification will be an advantage.

Rewards:

The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply:

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to [e-mail]. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20250214/104

Consultant: Hui Cheng Heng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A