Senior Manager of Organization Effectiveness

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Strategic impact

Visibility with SMT

Innovation & growth

Hybrid work model

Job summary

ZALORA Malaysia is seeking a Senior Manager of Organisation Effectiveness to lead the design and delivery of policies, frameworks, and strategies strengthening organisation design, headcount planning, and internal communications.

This role is strategic and hands-on, partnering with the Senior Management Team to build a future-ready organisation with modernised People & Culture policies, disciplined headcount planning, efficient organisation design, and clear communications.

Qualifications

• Bachelor's degree in HR, Business, Organisational Development or related field.
• 10+ years of HR experience with headcount planning, organisation design and change management.
• Proven ability to lead headcount and payroll planning cycles with Finance and Total Rewards.
• Proficiency in Excel/Google Sheets with pivot tables, dashboards, and financial modelling.
• Strong change management credentials; Prosci/ADKAR or similar is a plus.

Responsibilities

• Lead annual headcount planning cycle aligned to payroll budget and business priorities.
• Drive accurate headcount forecasting using business plans, attrition trends, and analytics.
• Develop and maintain a cost management tool for headcount and payroll implications.
• Present headcount and cost reports to the Senior Management Team, highlighting risks and recommendations.
• Partner with Finance to ensure workforce plans are financially sustainable and aligned with strategy.
• Review and refine organisation structure for efficiency, agility, and scalability.
• Design role clarity frameworks, spans and layers, and health diagnostics.
• Lead change management and internal communications for key initiatives.
• Collaborate with HR COE teams to deliver integrated people strategies.

Skills

Headcount planning

Organisation design

Change management

Communication skills

Leadership

Stakeholder management

Excel/Google Sheets

Analytical skills

Education

Bachelor's degree in HR/Business/Organisational Development

Tools

Excel/Google Sheets

Financial modelling

Job description

Senior Manager of Organization Effectiveness

Senior Manager of Organisation Effectiveness will lead the design and delivery of frameworks, policies, and strategies that strengthen the organisation design, headcount planning, and internal communications.

This role is both strategic and hands-on, with responsibility for building a future-ready organisation through modernised People & Culture policies, disciplined headcount planning, efficient organisation design, and clear communications and effective change management. The successful candidate will partner with the Senior Management Team (SMT) to ensure that the organisation remains agile, efficient, and aligned with its long-term strategic objectives.

Responsibilities :

People & Culture Policy

• Lead the design, review, and governance of People policies and Employee Handbooks.
• Ensure policies remain compliant with local regulatory requirements while supporting organisational values and employee experience.
• Partner with HRBPs to translate policies into practice and embed them consistently across the business.

Headcount Planning

• Lead ZALORA’s annual headcount planning cycle, ensuring alignment with the annual payroll budget and business priorities.
• Drive accurate headcount forecasting by integrating business plans, attrition trends, and workforce analytics.
• Develop and maintain a cost management tool to track headcount, payroll budgets, and cost implications of workforce decisions.
• Prepare and present regular headcount and cost reports for the Senior Management Team, highlighting risks, variances, and recommendations.
• Partner with Finance and the Senior Management Team to ensure workforce plans are financially sustainable and strategically aligned.

Organisation Design

• Partner with the Senior Management Team to review and refine the organisation’s structure to ensure efficiency, agility, and scalability.
• Design frameworks for role clarity, spans and layers, and organisational health diagnostics.
• Lead initiatives to optimize operating models, governance, and decision-making structures, and support transformation projects that require reorganisation or restructuring.

Internal Communications & Change Management

• Develop internal communication strategies and narratives that effectively engage stakeholders and employees, and support CEO and Executive communications to ensure clarity, alignment, and impact for organisation-wide messages across various channels.
• Lead the design and execution of change management strategies for key organisational initiatives to drive alignment and adoption.

Strategic Leadership & Collaboration

• Serve as a thought partner to the Senior Management Team on organisational effectiveness, culture, and transformation.
• Collaborate with other HR COE teams and HRBPs to deliver integrated people strategies.

Qualifications:

• Bachelor’s degree in Human Resources, Business, Organisational Development, or related field.
• 10+ years of HR experience with demonstrated expertise in headcount planning, organisation design, and change management.
• Proven ability to lead headcount and payroll planning cycles in partnership with Finance and Total Rewards team.
• Proficiency in Excel/Google Sheets, with advanced skills in pivot tables, dashboards, and financial modelling.
• Strong change management credentials; certification in Prosci/ADKAR or similar methodology is a plus.
• Excellent analytical and problem-solving skills, with the ability to use data and insights to inform organisation design and headcount planning.
• Exceptional communication skills with experience designing and delivering communication strategies for complex initiatives, including executive/CEO messaging.
• Strong leadership and stakeholder management skills; able to influence at senior levels.
• Ability to thrive in dynamic, fast-paced, and evolving business environments.

What We Offer

• Strategic Impact: Play a pivotal role in shaping the organisation’s culture, structure, and long-term effectiveness.
• Visibility & Influence: Collaborate closely with the Senior Management Team on transformation and organisational change.
• Innovation & Growth: Opportunity to spearhead the design of future-ready organisation structure and workforce across the region
• Work-Life Balance: Hybrid working model with 4 days in the office and 1 day working from home.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong and. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

Unlock job insights

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ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.