Senior Manager, Customer Support Strategy & Governance
Grab
Erhalte eine Antwort von diesem Arbeitgeber
Dein Lebenslauf und dein Anschreiben, genau auf das zugeschnitten, was gesucht wird.
Benefits dieser Stelle
Zusammenfassung
Grab is seeking a Senior Manager, Customer Support Strategy, to lead the GS Strategy & Planning function for Malaysia and Singapore. The role oversees Data & Reporting, Compliance & Governance, and Operational Performance Analytics, reporting to the Head of Grab Support, MY/SG, and based onsite in Petaling Jaya.
You will drive an integrated MY/SG support operating model, manage cross-functional priorities, and establish governance and performance metrics to deliver cost efficiency and superior
Qualifikationen
- 10+ years leading customer operations or strategic planning.
- Proven ability to influence senior stakeholders.
- Strong financial and cost-efficiency modeling experience.
- Fluent in English and Bahasa for executive communications.
- Experience using AI tools to boost productivity.
Aufgaben
- Translate regional priorities into an integrated MY/SG Support operating model.
- Evaluate cross-functional trade-offs, balancing service level, cost, and quality.
- Convert strategic priorities into execution roadmaps with milestones and accountability.
- Lead and mentor managers across Data & Reporting, Governance, and Strategy.
- Establish executive governance mechanisms and performance review cadences.
- Partner with Enablement and Operations to drive process standardization and prioritization.
- Leverage GenAI and automation to streamline reporting and accelerate insights.
Kenntnisse
Tools
Jobbeschreibung
Grab is seeking a Senior Manager, Customer Support Strategy, to lead the GS Strategy & Planning function for Malaysia and Singapore. The role oversees Data & Reporting, Compliance & Governance, and Operational Performance Analytics, reporting to the Head of Grab Support, MY/SG, and based onsite in Petaling Jaya.
You will drive an integrated MY/SG support operating model, manage cross-functional priorities, and establish governance and performance metrics to deliver cost efficiency and superior
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
