AI-Powered Driver Support & Compliance Specialist

Grab; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab is seeking a Support Specialist for Driver Core Operations in Malaysia to develop governance frameworks, conduct compliance reviews, and deliver clear dashboards using AI and data-driven insights.

You will review data for accuracy, identify trends, and collaborate with partners to address risks while meeting deadlines and maintaining quality. This is a two-year fixed-term contract with growth potential within Grab's global operations.

Qualifications

• 2–3 years of experience in Data Management & Governance, Audit or related field.
• Experience managing partners or supporting team performance; people-management a plus.
• Ability translate data into actionable insights and operational improvements.

Responsibilities

• Develop governance frameworks and compliance policies aligned with local requirements.
• Conduct governance assessments, identify risks, and design mitigation plans.
• Prepare governance reports, compliance updates, and leadership dashboards.
• Use Generative AI to research regulatory developments and improve processes.
• Collaborate with teams and external advisors to ensure compliance.
• Complete daily payment activities with 100% accuracy within deadlines.

Skills

Data governance

Regulatory compliance

Process improvement

Data analytics

Tools

Power BI

SQL

Job description

Grab is seeking a Support Specialist for Driver Core Operations in Malaysia to develop governance frameworks, conduct compliance reviews, and deliver clear dashboards using AI and data-driven insights.

You will review data for accuracy, identify trends, and collaborate with partners to address risks while meeting deadlines and maintaining quality. This is a two-year fixed-term contract with growth potential within Grab's global operations.