Senior Manager, Compliance & Quality

East Coast Economic Region Development Council (ECERDC); Putrajaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

East Coast Economic Region Development Council (ECERDC) seeks a Senior Manager to lead our compliance framework, quality management and ISO initiatives. You will oversee controls, reporting and governance across divisions, ensuring alignment with laws, directives and internal policies.

You will drive cross-functional collaboration with risk, internal audit and governance teams while promoting continuous improvement and stakeholder engagement at senior levels.

Qualifications

• Bachelor's degree in Business Administration, Management, Quality Management or Compliance from a recognized university.
• Professional certification in ISO/Quality/Compliance is an added advantage.
• Minimum of 10 years of relevant experience, with at least 4 years at Senior Manager level.
• Proven experience in establishing, implementing or obtaining ISO management system certification.
• Excellent writing and verbal communication in Bahasa Melayu and English.

Responsibilities

• Lead development, implementation, maintenance and monitoring of ECERDC's compliance framework.
• Coordinate ISO certification, surveillance and recertification activities with certification bodies and stakeholders.
• Collaborate with Risk Management, Internal Audit, Integrity & Governance on cross-functional matters.
• Provide management with regular updates on compliance, business continuity and quality management.
• Promote a culture of compliance, quality, preparedness and continuous improvement.

Skills

Leadership

Stakeholder management

Analytical thinking

Problem-solving

Communication

Education

Bachelor's Degree in Business Administration/Management/Quality/Compliance

ISO/Quality/Compliance Certification (advantage)

Job description

Lead the development, implementation, maintenance and monitoring of ECERDC’s organisation-wide compliance framework to monitor compliance with applicable laws, regulations, circulars, directives, policies, requirements issued by relevant authorities as well as internal requirements of ECERDC.

Establish appropriate mechanisms of compliance control registry, for Divisions and Departments to identify, monitor, and address their respective compliance obligations.

Conduct compliance review and assessment including monitoring compliance issues, status and gaps across the organisation.

Coordinate and monitor appropriate corrective actions inter alia arising from the compliance reviews with the relevant Division(s) and Department(s).

Provide compliance and governance advisory support across organisation.

Coordinate with relevant regulatory and government authorities on compliance matters, where required.

Coordinate and/or prepare the reliable and quality compliance reporting as and when required.

2. Quality Management & ISO

Lead the establishment, implementation, and maintenance of relevant ISO standards and quality management systems applicable to ECERDC as a Government Statutory Body.

Lead the establishment, implementation and maintenance of the appropriate mechanism for the document control registry and/or centre of organization wide policies, procedures and/or guidelines.

Assess and recommend appropriate ISO standards based on ECERDC's functions, regulatory requirements, organisational needs, and practices adopted by relevant Government agencies.

Establish, maintain and review the necessary quality policies, processes, procedures, and documentation to support effective implementation of the quality management system and its continual improvement.

Lead the coordination of ISO certification, surveillance, and recertification activities with relevant certification bodies and internal stakeholders as well as approval processes.

Promote integration of risk, compliance and safety requirements into operational processes, where possible.

Monitor the effectiveness of the ISO certification(s) including quality management system and coordinate corrective and improvement actions arising from ISO assessments and management reviews.

3. Cross-Functional Coordination & Continuous Improvement

Collaborate with the Risk Management, Internal Audit, Integrity & Governance, and other relevant functions on matters that intersect with compliance, business continuity and quality management, while maintaining clear functional boundaries and accountabilities.

Work with Divisions and Departments to address compliance and/or quality-related matters and facilitate timely implementation of agreed actions.

Provide Management with regular updates and advice on matters relating to compliance, business continuity, quality management, and areas requiring attention.

Keep abreast of changes in regulatory requirements, standards, and Government practices, and recommend improvements to ECERDC's policies, processes, guidelines and management systems.

Promote a culture of compliance, quality, preparedness, and continuous improvement across the organisation while maintaining good relationship with internal and external stakeholders.

Position Requirements

Possess Bachelor's Degree in Business Administration, Management, Quality Management, Compliance, or other relevant disciplines from a recognised university.

Possess relevant professional certification in ISO, Quality Management or Compliance is an added advantage.

A minimum of 10 years of relevant experience, with at least 4 years at Senior Manager level, preferably in compliance, business continuity, quality management, or related functions.

Proven experience in establishing, implementing, maintaining, or obtaining certification for ISO management systems.

Excellent writing skills and verbal communication both in Bahasa Melayu and English.

Strong leadership, communication, and stakeholder management skills.

Sound analytical, problem-solving, and process improvement skill.

Structured, result-oriented and ability to manage multiple priorities.

Experienced in dealing with Board, regulators and senior stakeholders.

The East Coast Economic Region Development Council (ECERDC) is a statutory body established to spearhead the execution and implementation of the East Coast Economic Region (ECER) Master Plan. ECERDC plays a lead role in setting the directions, policies and strategies for the socio-economic development of ECER by promoting and facilitating investments into the Region.

ECER, which covers the states of Kelantan, Terengganu, Pahang and the district of Mersing in Johor, is a rapidly transforming region that is steadily positioning itself as a distinctive, dynamic and competitive destination for investments.

Geographically, it covers a total area of over 66,000 sq km or 51% of Peninsular Malaysia. It is home to some 4.3 million people, or about 15% of the total national population. The economic growth in the Region is driven by five key economic clusters, namely Tourism, Oil, Gas & Petrochemical, Manufacturing, Agribusiness and Human Capital Development. These clusters are supported by developments in Social and Human Capital, Transportation, Infrastructure, Property and Environment to make the Region a haven for business, investments and quality living.

The East Coast Economic Region Development Council (ECERDC) is a statutory body established to spearhead the execution and implementation of the East Coast Economic Region (ECER) Master Plan. ECERDC plays a lead role in setting the directions, policies and strategies for the socio-economic development of ECER by promoting and facilitating investments into the Region.

ECER, which covers the states of Kelantan, Terengganu, Pahang and the district of Mersing in Johor, is a rapidly transforming region that is steadily positioning itself as a distinctive, dynamic and competitive destination for investments.

Geographically, it covers a total area of over 66,000 sq km or 51% of Peninsular Malaysia. It is home to some 4.3 million people, or about 15% of the total national population. The economic growth in the Region is driven by five key economic clusters, namely Tourism, Oil, Gas & Petrochemical, Manufacturing, Agribusiness and Human Capital Development. These clusters are supported by developments in Social and Human Capital, Transportation, Infrastructure, Property and Environment to make the Region a haven for business, investments and quality living.