Senior Manager, Cloud Hardware Support

Oracle; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

Oracle is seeking a proven Data Center Leader to oversee 24/7 operations, drive regional deployments, and lead diverse technical teams across a defined territory. You will coordinate with global teams to ensure service levels and project milestones are met.

The role emphasizes recruitment, coaching, and scalable team growth, with focus on risk mitigation, regulatory compliance, and strong stakeholder communication. Travel may be required.

Qualifications

• Proven leadership of large teams in mission-critical IT environments.
• Extensive data centre exposure in hyperscale environments.
• Strong communication and stakeholder influence across functions and senior management.
• Experience hiring, mentoring, and developing managers and staff.
• Bachelor's degree or equivalent industry experience preferred.

Responsibilities

• Oversee 24/7 data centre operations and new regional deployments.
• Develop, coach, and scale high-performing, diverse technical teams.
• Collaborate globally to achieve consistency and deliver project milestones.
• Foster continual improvement, risk mitigation, and operational efficiency.
• Manage vendors and ensure local regulatory compliance.
• Drive recruitment, talent development, and team progression.
• Occasional travel required.

Skills

Leadership

DC operations

Communication

People development

Adaptability

Degree preferred

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on‑site support, installations, proactive services in a defined territory and/or data center sites across Thailand. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Responsibilities:

• Oversee 24/7 data centre operations and new regional deployments
• Develop, coach, and scale high‑performing, diverse technical teams
• Collaborate globally to achieve consistency and deliver project milestones
• Foster continual improvement, risk mitigation, and operational efficiency
• Manage vendors and ensure local regulatory compliance
• Drive recruitment, talent development, and team progression
• Occasional travel required

About You:

• Proven leader of large, diverse teams in mission‑critical IT environments with extensive data centre exposure in hyperscale environments
• Strong technical and business acumen across infrastructure, DC operations and growth mindset
• Skilled communicator, able to influence across functions and senior management
• Experience with hiring, mentoring, and developing managers and staff
• Adaptable and resilient, thriving in complex, fast‑paced environments
• Bachelor's degree or equivalent industry experience preferred.