Senior KYC & Investor Services Professional (Hybrid)

Vistra; Johor Bahru; Hybrid; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Medical and dental coverage

Job summary

Vistra is seeking a Senior Associate, Investor Services in Johor Bahru, Malaysia. The role reports to the Manager and is full-time with regional coverage, aimed at advancing our KYC/AML processes and investor lifecycle compliance.

You will conduct second-level reviews, escalate high-risk items, and collaborate with internal teams to uphold policies, while leveraging data analytics and technology for efficiency.

Qualifications

• In‑depth knowledge of AML/KYC regulatory requirements, and industry standards.
• Excellent interpersonal skills to engage with clients and internal teams effectively.
• Ability to assess risks, identify inefficiencies, and implement process improvements.
• Excellent communication, negotiation, and relationship‑building skills with a client‑centric approach.
• Excellent time management, good organisation skills and multi‑tasking skills.
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines
• Proficiency in Microsoft Office Suite and experience with compliance software is a plus.
• 5+ years of experience in KYC, customer due diligence and onboarding, or client lifecycle management.
• Familiarity with financial regulations (MAS, AML/CFT, CDSA, ACRA, etc.).
• Experience managing KYC processes, systems and other relevant onboarding management tools would be an advantage.

Responsibilities

• Perform 2nd level reviews for complex cases on assessments completed by the KYC Analysts.
• Escalate high risks elements, adverse news to the relevant stakeholders and clients for approval.
• Work closely with internal stakeholders to ensure all operational, administrative and compliance function are duly executed in accordance with established policies and procedures.
• Manage stakeholders, addressing queries and escalations, and providing solutions that is effective and efficient.
• Leverage technology, automation, and data analytics to improve investor lifecycle management.
• Ensure proper system maintenance and updates of KYC records and documentation.
• Ensure task monitoring log is maintained timely and accurately.
• Ensure adherence to standards and procedure.
• Provide operational data and reports to the management and or stakeholders.
• Perform any other ad‑hoc tasks and project work as assigned.

Skills

AML/KYC knowledge

Regulatory knowledge

Client communication

Risk assessment

Stakeholder management

Time management

Independent work

MS Office

Compliance software

Customer due diligence

Onboarding

MAS/ACRA familiarity

Education

Bachelor’s degree in Finance/Business Administration or related field

Tools

Microsoft Office Suite

Compliance software

Job description

Vistra is seeking a Senior Associate, Investor Services in Johor Bahru, Malaysia. The role reports to the Manager and is full-time with regional coverage, aimed at advancing our KYC/AML processes and investor lifecycle compliance.

You will conduct second-level reviews, escalate high-risk items, and collaborate with internal teams to uphold policies, while leveraging data analytics and technology for efficiency.