Senior Associate, Fund KYC

Vistra; Johor Bahru; Hybrid; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Medical and dental coverage

Job summary

Vistra is seeking a Senior Associate, Investor Services in Johor Bahru, Malaysia. The role reports to the Manager and is full-time with regional coverage, aimed at advancing our KYC/AML processes and investor lifecycle compliance.

You will conduct second-level reviews, escalate high-risk items, and collaborate with internal teams to uphold policies, while leveraging data analytics and technology for efficiency.

Qualifications

• In‑depth knowledge of AML/KYC regulatory requirements, and industry standards.
• Excellent interpersonal skills to engage with clients and internal teams effectively.
• Ability to assess risks, identify inefficiencies, and implement process improvements.
• Excellent communication, negotiation, and relationship‑building skills with a client‑centric approach.
• Excellent time management, good organisation skills and multi‑tasking skills.
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines
• Proficiency in Microsoft Office Suite and experience with compliance software is a plus.
• 5+ years of experience in KYC, customer due diligence and onboarding, or client lifecycle management.
• Familiarity with financial regulations (MAS, AML/CFT, CDSA, ACRA, etc.).
• Experience managing KYC processes, systems and other relevant onboarding management tools would be an advantage.

Responsibilities

• Perform 2nd level reviews for complex cases on assessments completed by the KYC Analysts.
• Escalate high risks elements, adverse news to the relevant stakeholders and clients for approval.
• Work closely with internal stakeholders to ensure all operational, administrative and compliance function are duly executed in accordance with established policies and procedures.
• Manage stakeholders, addressing queries and escalations, and providing solutions that is effective and efficient.
• Leverage technology, automation, and data analytics to improve investor lifecycle management.
• Ensure proper system maintenance and updates of KYC records and documentation.
• Ensure task monitoring log is maintained timely and accurately.
• Ensure adherence to standards and procedure.
• Provide operational data and reports to the management and or stakeholders.
• Perform any other ad‑hoc tasks and project work as assigned.

Skills

AML/KYC knowledge

Regulatory knowledge

Client communication

Risk assessment

Stakeholder management

Time management

Independent work

MS Office

Compliance software

Customer due diligence

Onboarding

MAS/ACRA familiarity

Education

Bachelor’s degree in Finance/Business Administration or related field

Tools

Microsoft Office Suite

Compliance software

Job description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Senior Associate, Investor Services. Reporting to the Manager, this full-time and permanent position is based in Johor Bahru, Malaysia and offers regional coverage, allowing you to make a significant impact to our team and its’ growth.

Key responsibilities

• Perform 2nd level reviews for complex cases on assessments completed by the KYC Analysts.
• Escalate high risks elements, adverse news to the relevant stakeholders and clients for approval.
• Work closely with internal stakeholders to ensure all operational, administrative and compliance function are duly executed in accordance with established policies and procedures.
• Manage stakeholders, addressing queries and escalations, and providing solutions that is effective and efficient.
• Leverage technology, automation, and data analytics to improve investor lifecycle management.
• Ensure proper system maintenance and updates of KYC records and documentation.
• Ensure task monitoring log is maintained timely and accurately.
• Ensure adherence to standards and procedure.
• Provide operational data and reports to the management and or stakeholders.
• Perform any other ad‑hoc tasks and project work as assigned.

Attributes/Technical Skills

• In‑depth knowledge of AML/KYC regulatory requirements, and industry standards.
• Excellent interpersonal skills to engage with clients and internal teams effectively.
• Ability to assess risks, identify inefficiencies, and implement process improvements.
• Excellent communication, negotiation, and relationship‑building skills with a client‑centric approach.
• Excellent time management, good organisation skills and multi‑tasking skills.
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines
• Proficiency in Microsoft Office Suite and experience with compliance software is a plus.
• 5+ years of experience in KYC, customer due diligence and onboarding, or client lifecycle management.
• Familiarity with financial regulations (MAS, AML/CFT, CDSA, ACRA, etc.).
• Experience managing KYC processes, systems and other relevant onboarding management tools would be an advantage.

Education and Professional Qualification

Bachelor’s degree in Finance, Business Administration, or a related field.

Company Benefits

At our Malaysia office, we believe in putting our employees’ well‑being first!

• Flexible hybrid working arrangement and celebration leave.
• Comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement.
• Internal mentorship program and reimbursement of professional membership fees for certifications like ICSA.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Due Diligence Executive?