Senior ITO Partnerships & Governance Manager

Protecthealth Corporation; Sepang; On-site; MYR 180,000 - 280,000; Full time

Job summary

Protecthealth Corporation in Sepang, Selangor is seeking an experienced Manager, ITO Partner Management to lead the end-to-end ITO partner lifecycle, including onboarding, contracting, governance and performance management for MediAsas.

You will collaborate with ITOs, internal teams and government agencies to strengthen partnerships, improve operational performance and drive cost containment, while developing the ITO Partner Management team.

Qualifications

• Bachelor's degree in a related field required.
• Around 10 years of relevant healthcare industry experience.
• Strong stakeholder/partner management and cost containment exposure.
• Excellent negotiation, problem-solving and decision-making skills.
• Ability to manage multiple priorities across diverse stakeholders.

Responsibilities

• Lead management, governance and performance of ITO partners.
• Oversee onboarding, contracting, and data governance.
• Monitor partner performance against KPIs and SLAs.
• Ensure contractual obligations and regulatory compliance.
• Build relationships with ITOs, vendors and government agencies.
• Collaborate with Provider Network and Analytics teams on cost-containment.
• Identify trends and drive continuous improvement.
• Support digital transformation and process improvement.
• Lead and develop the ITO Partner Management team.

Skills

Relationship management

Stakeholder engagement

Conflict-resolution

Negotiation

Analytical skills

Problem-solving

Education

Bachelor’s Degree in Business Administration, Healthcare, Healthcare Management or equivalent

Job description

Protecthealth Corporation in Sepang, Selangor is seeking an experienced Manager, ITO Partner Management to lead the end-to-end ITO partner lifecycle, including onboarding, contracting, governance and performance management for MediAsas.

You will collaborate with ITOs, internal teams and government agencies to strengthen partnerships, improve operational performance and drive cost containment, while developing the ITO Partner Management team.