Senior IT Service Delivery Leader (24x7 Ops)

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 300,000 - 500,000; Full time

Job summary

Genting Malaysia Berhad is seeking a Senior Manager – Service Delivery to lead 24x7 IT operations at Genting Highlands. You will oversee the performance, availability and resilience of enterprise systems and infrastructure, driving service excellence and incident management across multi‑tier environments.

You will guide a team of 30 IT engineers, partner with DevOps, SecOps and enterprise teams, and establish strong governance with documentation, runbooks and knowledge bases.

Qualifications

• 15+ years of progressive leadership experience in enterprise IT operations or service desks.
• Experience managing 24x7 operations with end-to-end incident, problem and change management.
• Strong collaboration with DevOps, SecOps, IT security and application teams.

Responsibilities

• Lead and scale a 24x7 IT operation delivering high availability for end-user computing, hybrid cloud platforms, core infrastructure and networks.
• Oversee incident, problem and change management lifecycles with strict adherence to SLAs/OLAs.
• Coach a team of 30 IT engineers and maintain runbooks and knowledge bases for enterprise platforms.

Skills

Leadership

Incident management

Customer experience

Education

Master’s degree in CS/IT/Business

MBA

Tools

SCOM

Nagios

ManageEngine

Freshservice

Job description

Genting Malaysia Berhad is seeking a Senior Manager – Service Delivery to lead 24x7 IT operations at Genting Highlands. You will oversee the performance, availability and resilience of enterprise systems and infrastructure, driving service excellence and incident management across multi‑tier environments.

You will guide a team of 30 IT engineers, partner with DevOps, SecOps and enterprise teams, and establish strong governance with documentation, runbooks and knowledge bases.