Senior Hybrid Cloud Service Delivery Manager

CloudMile

Kuala Lumpur

Presencial

MYR 180.000 - 280.000

Tempo integral

há 9 horas

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Resumo da vaga

CloudMile in Kuala Lumpur is seeking a Service Delivery Manager to own end-to-end service performance for a key enterprise client in a hybrid cloud and on-premises environment. You will ensure contractual obligations are met and drive proactive operations, capacity planning, and risk governance.

This role emphasizes strong stakeholder management, incident and change governance, and regular performance reviews.

Qualificações

Experience in a customer-facing operations or service management role.
Strong understanding of hybrid cloud environments and on-premises infrastructure (HPE, Dell, IBM, Huawei) and CSPs (GCP, AWS, Azure, Alicloud).
Demonstrated expertise in Incident and Problem Management processes.
Willingness to work in shifts including after-hours and weekends for 24/7 regional support.
ITIL Foundation Certification and cloud certifications (GCP/AWS/Azure/Alicloud) are highly desirable.

Responsabilidades

Act as the contractual service owner and single point of accountability for end-to-end service performance and SLA compliance.
Coordinate resolution efforts across internal teams, CSPs, and third-party vendors within a hybrid environment.
Lead capacity planning, performance tuning, and preventive maintenance to shift from reactive to proactive operations.
Govern the Change Management process and maintain the risk register; serve as the escalation point for P1/P2 incidents.
Prepare performance reports and lead executive service reviews; ensure documentation and knowledge bases are audit-ready.