Senior Housekeeping Supervisor — Guest Experience

Capri by Fraser; Johor Bahru; On-site; MYR 30,000 - 54,000; Full time

Job summary

Capri by Fraser in Malaysia is seeking a Housekeeping Supervisor to oversee daily room cleaning, inspect rooms, and assign duties to the housekeeping team. You will train attendants, monitor quality, and ensure VIP amenities are delivered to guests.

You will coordinate with other departments, report maintenance issues, and enforce safety and hygiene standards while supporting staff performance evaluations and discipline when required.

Qualifications

• 2–3 years of housekeeping experience, preferably in a supervisory role.

Responsibilities

• Supervise daily room cleaning and inspect occupied and departure rooms.
• Assign room duties and deep cleaning tasks to housekeeping staff.
• Train and monitor Room Attendants to maintain quality standards.
• Handle guest requests and ensure VIP amenities are delivered.
• Coordinate with other departments for smooth operations.
• Report maintenance issues and follow up on repairs.
• Ensure compliance with safety, hygiene, and hotel policies.
• Support performance evaluation and staff discipline when needed.

Skills

Leadership

Attention to detail

Communication

Pressure handling

Job description

Capri by Fraser in Malaysia is seeking a Housekeeping Supervisor to oversee daily room cleaning, inspect rooms, and assign duties to the housekeeping team. You will train attendants, monitor quality, and ensure VIP amenities are delivered to guests.

You will coordinate with other departments, report maintenance issues, and enforce safety and hygiene standards while supporting staff performance evaluations and discipline when required.