Senior Global Order Fulfillment & Program Lead

LAM RESEARCH INTERNATIONAL SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 100,000; Full time

Job summary

Lam Research International Sdn. Bhd. in Malaysia seeks an experienced Order Fulfillment professional to own customer orders end to end, coordinating milestones from entry to shipment and driving on-time delivery.

You will translate customer priorities into production schedules, monitor material readiness with Supply Chain, and lead cross-functional escalation and change management to ensure shipments meet installation timelines. This role emphasizes continuous improvement through KPI tracking.

Qualifications

• Own customer orders end to end, from order entry through shipment.
• Translate customer priorities into the production schedule.
• Lead cross-functional coordination of order execution across Global Operations, Global Customer Operations, Production Control, Procurement, Manufacturing, Quality, Logistics and the Product Groups.
• Oversee the change management process for ILT BOM, configuration and planning changes.
• Track and report order fulfillment KPIs, such as OTTP, commit accuracy, backlog health, ship-complete rate and escalation aging.

Responsibilities

• Commit customer ship dates on behalf of Global Operations, based on CTB status, capacity and supply risk.
• Take calculated risks to meet customer needs, and re-commit openly when conditions change.
• Monitor material availability and critical shortages against each order's build schedule; work with Supply Chain to recover parts and protect the ship date.
• Review backlog, WIP and order aging; identify at-risk orders and implement recovery plans (resequencing, reallocation, alternate configurations or build deviations).
• Assess the schedule impact of material constraints and disruptions on customer orders; lead trade-off decisions to keep fulfillment on track.

Job description

Lam Research International Sdn. Bhd. in Malaysia seeks an experienced Order Fulfillment professional to own customer orders end to end, coordinating milestones from entry to shipment and driving on-time delivery.

You will translate customer priorities into production schedules, monitor material readiness with Supply Chain, and lead cross-functional escalation and change management to ensure shipments meet installation timelines. This role emphasizes continuous improvement through KPI tracking.