Senior Functional Solution Lead — Customer Onboarding

Maybank

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

4 days ago

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Job summary

Maybank is seeking an experienced IT Business Analyst to drive product vision, translate business requirements into technical specs and ensure successful delivery of digital products and system enhancements.

You will collaborate with business stakeholders, UX designers, engineering teams and QA to define roadmaps, manage backlogs, refine requirements and support agile delivery, governance and regulatory alignment.

Qualifications

Minimum 6 years of experience as an IT Business Analyst or Functional Solution Analyst.
Strong understanding of Agile/Scrum methodologies and product management practices.
Experience in writing user stories, acceptance criteria, process flows, and functional specifications.
Ability to translate requirements into techno-functional solution options with analysis of options and trade-offs.
Excellent analytical and communication skills with stakeholder management.
Experience using product and project tools (Jira, Confluence, Azure DevOps, Miro, Figma).

Responsibilities

Drive product vision and translate business requirements into technical solutions.
Own and manage the product backlog, prioritize backlog items and align with the roadmap.
Collaborate with business stakeholders, UX designers, engineering teams and QA throughout the lifecycle.
Prepare detailed acceptance criteria and ensure testability of requirements.
Support SIT/UAT planning, defect triage and release readiness.
Analyze product performance and customer feedback to drive improvements.