Senior Fulfilment & Stakeholder Coordination Lead

Soft Space; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Soft Space is seeking a detail-oriented Fulfilment Executive / Senior Executive to support fulfilment activities across client portfolios. The role focuses on operational fulfilment, documentation, stakeholder coordination, reporting and continuous improvement.

The successful candidate will work closely with internal teams and external partners to ensure requests and deliverables are completed accurately, timely and in accordance with requirements.

Responsibilities

• Coordinate day-to-day fulfilment activities for assigned portfolios.
• Process and manage operational requests, forms, documentation and related administrative activities.
• Ensure required information and supporting documents are complete and accurate before submission or processing.
• Maintain proper tracking of requests, outstanding items, dependencies and completion status.
• Follow through on assigned tasks and ensure agreed deliverables are completed within the expected timeline.
• Support onboarding, service requests, operational changes and other fulfilment-related activities.
• Maintain proper records and documentation for audit and operational reference.

Job description

Soft Space is seeking a detail-oriented Fulfilment Executive / Senior Executive to support fulfilment activities across client portfolios. The role focuses on operational fulfilment, documentation, stakeholder coordination, reporting and continuous improvement.

The successful candidate will work closely with internal teams and external partners to ensure requests and deliverables are completed accurately, timely and in accordance with requirements.