Executive, Fraud Management

AFFIN Group; Kuala Lumpur; Presencial; MYR 60 000 - 100 000; Tempo integral

Resumo da oferta

Affin Group is seeking a Fraud Analyst to monitor and detect suspicious financial transactions, escalate fraud cases, and collaborate with compliance and cybersecurity teams. You will conduct in-depth investigations, manage case records, and liaise with authorities as required.

You will support regulatory compliance and continuously improve detection rules and processes, while maintaining accuracy and customer integrity within the banking environment.

Qualificações

• Degree in risk management, banking, finance or related field.
• 2–3 years of fraud operations, analysis, or monitoring experience.
• Exposure to fraud detection, investigation and case handling.
• Familiarity with fraud monitoring systems is a plus.

Responsabilidades

• Monitor and analyze transactions in real-time and historic data for fraud indicators.
• Act as NSRC contact point, analyze and escalate fraud in the National Fraud Portal.
• Conduct in-depth investigations into flagged transactions or accounts.
• Document findings in case management systems with traceable actions.
• Identify emerging fraud trends and typologies from data and intel sources.
• Collaborate with compliance, legal, cybersecurity and operations teams.
• Contact customers to verify transactions and gather information.
• Prepare reports for internal stakeholders or regulators and escalate high-risk cases.
• Ensure investigations comply with AML/CTF and local regulations.
• Suggest improvements to rules, workflows and system configurations.

Conhecimentos

Analytical skills

Team player

Communication skills

Attention to detail

Work under pressure

Multitasking

Customer-centric mindset

Formação académica

Degree in Risk Management / Banking / Finance / Business Administration

Ferramentas

Outseer Fraud Management System

Descrição da oferta de emprego

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

The position is responsible for monitoring, detecting, and investigating suspicious financial transactions to prevent fraud and financial crime. This role involves analyzing transaction data, identifying anomalies, and escalating confirmed or potential fraud cases in line with regulatory and internal policies. The analyst works closely with cross-functional teams to ensure the bank’s financial integrity and customer protection.

JOB ACCOUNTABILITIES

• Monitor and Analyze Transactions: Review real-time and historical financial transactions in internet banking using fraud detection systems to identify suspicious or unusual activity.
• As a contact point for National Scam Response Centre (NSRC) for the Bank. Responsible to analyze and **escalate** any reported fraud/scam in the National Fraud Portal (NFP). Other responsibilities include initiating recovery and other NFP related matters.
• Conduct In-Depth Investigations: Perform detailed investigations into flagged transactions or accounts, gathering and analyzing relevant data, documentation, and customer information.
• Case Management: Document investigation findings clearly and accurately in case management systems, ensuring all actions and decisions are traceable and compliant with internal policies.
• Fraud Pattern Analysis: Identify emerging fraud trends and typologies by analyzing transaction patterns, customer behavior, and external intelligence sources.
• Collaborate Across Teams: Work closely with compliance, legal, cybersecurity, and operations teams to support broader financial crime investigations and risk mitigation strategies.
• Customer Contact: Communicate with customers to verify transactions or gather additional information as part of the investigation process.
• Reporting and Escalation: Escalate confirmed or high-risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.
• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g., AMLA, FATF, NSRC, BNM guidelines).
• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other task deemed necessary as required by the management to support EFMD operations

JOB REQUIREMENTS

• Possess a Degree in Risk Management / Banking / Finance / Business Administration or any related field.
• 2–3 years of working experience in fraud operations, fraud analysis, investigation, or monitoring within the banking or financial services industry.
• Exposure to fraud detection, investigation and case handling , including supporting remedial and preventive actions.
• Basic to intermediate experience or familiarity with fraud monitoring systems (e.g. Outseer Fraud Management System or equivalent tools) is an added advantage.
• Good understanding of Internet Banking and Mobile Banking operations , including common fraud typologies and transaction flows.
• Able to liaise with internal stakeholders and support communication with external parties such as PDRM, IBTF, PayNet, or relevant authorities when required.
• Strong analytical skills with attention to detail and ability to identify suspicious activities or trends.
• Good team player , proactive, committed and customer‑centric mindset.
• Effective business communication skills with ability to prepare clear reports, case summaries and written correspondence.
• Willing to work under pressure, manage multiple cases, and meet turnaround times.