Senior Financial Services Consultant

Alliance Bank Malaysia Berhad; Segamat; On-site; MYR 45,000 - 78,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Segamat invites experienced bancassurance sales professionals to join our branch team. You will engage with walk-in customers, tap the bank's database for cross-selling bancassurance products, and work with the Relationship Manager to increase insurance sales penetration to PB/AP clients.

You will proactively communicate product offerings, maintain strong customer relationships, and achieve the bank's sales targets while ensuring compliance and high service

Qualifications

• Fact-find and insurance need analysis skills.
• Ability to cross-sell bancassurance to clients.
• Strong customer relationship management.

Responsibilities

• Foster healthy relationships with branch staff and managers to obtain referrals.
• Focus on walk-in customers and cross-sell bancassurance products.
• Proactively communicate with branch staff about available products.
• Work with Relationship Manager to increase insurance sales penetration.
• Achieve sales targets set by the Bank.
• Maintain good rapport with customers and staff to ensure efficient operations.
• Perform after-sales servicing and provide timely advisory solutions.
• Ensure compliance with money-laundering prevention procedures and bank controls.

Job description

• To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.
• To focus on the walk-in customers and tap on the bank's database to cross-sell bancassurance products to the clients.
• To pro-actively communicate with the branch staffs about the products and services offered.
• To be part of the branch's team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients
• Mobile in sales to meet clients
• Obtain business resources from referral and leads
• Perform after sales servicing
• Establish & strengthen customer relationships
• To meet sales target set by the Bank
• To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.
• To achieve the target percentage of successful closure as stated by the Business
• To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients
• To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products
• Knowledgeable in the Bank's products including features, benefits, promotional campaigns, and procedures.
• To provides personal financial advisory services to prospective customers.
• To maintain given persistency and cooling off ratios

Key Responsibilities

• To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.
• To focus on the walk-in customers and tap on the bank's database to cross-sell bancassurance products to the clients.
• To pro-actively communicate with the branch staffs about the products and services offered.
• To be part of the branch's team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients
• Mobile in sales to meet clients
• Obtain business resources from referral and leads
• Perform entire sales process
• Perform after sales servicing
• Establish & strengthen customer relationships
• To meet sales target set by the Bank
• To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.

Sales Management

• To achieve the target percentage of successful closure as stated by the Business
• To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients
• To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products
• Knowledgeable in the Bank's products including features, benefits, promotional campaigns, and procedures.
• To provides personal financial advisory services to prospective customers.
• To maintain given persistency and cooling off ratios

Customer Management

• To ensure that customer enquiries are promptly attended to within TAT.
• To ensure a systematic review process for existing policyholders
• To provide regular feedback on issues pertaining to latest development in the market place and customers' changing needs and requirements.

Compliance

• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
• To ensure proper sales compliance and no mis-selling
• To ensure fulfillment of CPE hours for licensing renewal