Senior Executive - Ticketing

Jeffrey Cheah Performing Arts Centre; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jeffrey Cheah Performing Arts Centre in Subang Jaya is seeking a proactive Senior Executive, Ticketing to oversee ticketing operations and deliver a seamless audience experience. You will manage ticketing systems, sales administration, reporting, and customer service while collaborating with Programming, Marketing, and Operations teams.

The role requires 3–5 years of experience in ticketing or event operations, with strong analytical and communication skills.

Qualifications

• Diploma or Degree in Arts Management, Event Management, Business Administration, Marketing, Information Systems, or a related field.
• Minimum 3–5 years of experience in ticketing, event operations, or a related role.
• Experience with ticketing systems or CRM platforms is advantageous.
• Strong analytical, administrative, and reporting skills.
• Excellent communication and organizational abilities.

Responsibilities

• Manage daily ticketing operations including sales, reservations, exchanges, refunds, and guest lists.
• Administer ticketing systems with accurate event setup, pricing, seating plans, promotions, and inventory.
• Monitor sales performance and prepare attendance and revenue reports.
• Reconcile ticketing transactions and ensure compliance with controls and SOPs.
• Handle customer inquiries and ticketing-related escalations professionally.
• Coordinate with internal teams on ticket launches, campaigns, and audience development.
• Liaise with ticketing system vendors for support and upgrades.
• Support box office and front-of-house operations during performances.

Skills

Ticketing Operations

Customer Service

Reporting

CRM

Education

Diploma or Degree in Arts Management or related field

Tools

Ticketing Systems

CRM Platforms

Event Management Software

Job description

About the Role
JCPAC is seeking a proactive and customer-focused Senior Executive, Ticketing to oversee ticketing operations and deliver a seamless audience experience. This role is responsible for managing ticketing systems, sales administration, reporting, customer service, and box office operations while working closely with Programming, Marketing, and Operations teams.

Key Responsibilities

Manage daily ticketing operations, including sales, reservations, exchanges, refunds, and guest lists.

Administer ticketing systems, ensuring accurate event setup, pricing, seating plans, promotions, and inventory management.

Monitor ticket sales performance and prepare sales, attendance, and revenue reports.

Reconcile ticketing transactions and ensure compliance with financial controls and SOPs.

Handle customer enquiries, complaints, and ticketing-related escalations professionally.

Coordinate with internal teams on ticket launches, marketing campaigns, membership programmes, and audience development initiatives.

Liaise with ticketing system vendors on system support, upgrades, and improvements.

Support box office and front-of-house operations during performances and events.

Requirements

Diploma or Degree in Arts Management, Event Management, Business Administration, Marketing, Information Systems, or a related field.

Minimum 3-5 years of experience in ticketing, event operations, customer service, or a related role.

Experience with ticketing systems, CRM platforms, or event management software is an advantage.

Strong analytical, administrative, and reporting skills.

Excellent communication, interpersonal, and problem-solving abilities.

Highly organised, detail-oriented, and able to manage multiple priorities.

Willing to work evenings, weekends, and public holidays based on event schedules.

Passion for performing arts and audience engagement is a plus.

Why Join Us?

Be part of a dynamic performing arts environment.

Contribute to delivering exceptional audience experiences.

Opportunities to collaborate across programming, marketing, and event operations.