Senior Executive, Retail Excellence & GTM

Carsome; Selangor; On-site; MYR 70,000 - 110,000; Full time

Job summary

Carsome is seeking a Senior Executive, Retail Excellence & GTM to elevate our dealership network performance by ensuring SOPs, brand standards, and cohesive GTM campaigns.

You will build KPI dashboards, conduct field reviews, train dealership teams, and coordinate with Marketing, Sales, Product and Operations to roll out new processes and market activations.

Candidates should have 2–3 years in dealership operations or GTM, strong project management, and a data-driven, hands-on approach.

Qualifications

• Bachelor’s degree in Business, Operations, Marketing, or related field.
• 2–3 years in dealership ops, GTM strategy, or channel enablement in automotive/digital/retail.
• Solid understanding of dealership environments, SOP development and performance tracking.
• Strong project management and cross-functional collaboration skills.
• Analytical mindset to translate data into strategic decisions.
• Proactive, hands-on with bias toward execution and ownership.

Responsibilities

• Develop, enforce, and enhance SOPs for CARSOME’s dealership network to ensure standardized, high-quality customer experience.
• Define dealership KPIs and implement regular monitoring tools (audits, scorecards, dashboards) to evaluate operational compliance and performance.
• Conduct field visits and operational reviews to provide actionable feedback and continuous improvement plans.
• Train and support dealership teams to ensure understanding and execution of brand and operational standards.
• Coordinate with internal teams (Sales, Training, Quality Assurance) to roll out new processes and address operational gaps.
• Lead planning and execution of GTM strategies for new product launches, campaigns, and market rollouts.
• Work with cross-functional teams (Marketing, Sales, Product, Operations) to ensure cohesive execution of GTM plans.
• Conduct market research and competitor benchmarking to support product positioning, campaign design, and pricing strategy.
• Analyze post-launch performance metrics and optimize strategies for future rollouts.

Skills

Dealership ops

GTM strategy

Cross-functional collaboration

Project management

Data-driven decisions

Education

Bachelor's degree in Business/Operations/Marketing

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Executive, Retail Excellence & GTM

We are looking for a strategic and execution-driven Senior Executive in executing Dealership Standards & Go-To-Market to elevate CARSOME’s dealership network performance and drive high-impact Go-To-Market strategies. You will ensure consistent execution of dealership SOPs, compliance with brand standards, and collaborate cross-functionally to roll out new campaigns, promotions, and market activations.

Your Day-to-Day

Dealership Standards

Develop, enforce, and enhance operational SOPs for CARSOME’s dealership network to ensure a standardized, high-quality customer experience.

Define dealership KPIs and implement regular monitoring tools (e.g., audits, scorecards, dashboards) to evaluate operational compliance and performance.

Conduct field visits and operational reviews to provide actionable feedback and continuous improvement plans.

Train and support dealership teams to ensure understanding and execution of brand and operational standards.

Coordinate with internal teams (e.g., Sales, Training, Quality Assurance) to roll out new processes and address operational gaps.

Lead the planning and execution of GTM strategies for new product launches, campaigns, and market rollouts.

Work with cross-functional teams (Marketing, Sales, Product, Operations) to ensure cohesive execution of GTM plans.

Conduct market research and competitor benchmarking to support product positioning, campaign design, and pricing strategy.

Analyze post-launch performance metrics and optimize strategies for future rollouts.

Your Know-How

Bachelor’s degree in Business, Operations, Marketing, or a related field.

Minimum 2 - 3 years of experience in dealership operations, GTM strategy, or channel enablement—ideally within automotive, digital, or retail sectors.

Solid understanding of dealership environments, SOP development, and performance tracking.

Strong project management and cross-functional collaboration skills.

Analytical mindset with the ability to translate data into strategic decisions.

Proactive, hands-on approach with a bias toward execution and ownership.