Senior Executive (Programme Delivery & Operation Excellence)

Universiti Teknologi PETRONAS; Kampung Malaysia Tambahan; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Universiti Teknologi PETRONAS is seeking a Programme Delivery Coordinator to manage end-to-end delivery of executive and professional programmes hosted at the university's facilities in Kuala Lumpur.

The role requires 5–7 years' relevant experience, strong coordination and communication skills, and a proven ability to manage multiple programmes and stakeholder expectations to deliver high-quality service.

Qualifications

• Bachelor’s degree is required.
• 5–7 years of experience in programme delivery or related field.
• Strong coordination and communication skills.
• Ability to manage customer and stakeholder expectations.
• Experience in end-to-end service delivery helpful.

Responsabilités

• Coordinate end-to-end operational delivery of executive programmes and business centre rental.
• Support programme scheduling, logistics, SME coordination, and participant communications.
• Monitor programme readiness and operational matters.
• Implement and maintain SOPs, service standards and workflows.
• Monitor processes to identify gaps, risks and HSE matters.
• Support review and enhancement of processes to improve efficiency and quality.
• Collaborate with clients, participants and SMEs as a main contact for delivery.
• Coordinate internal and external service providers to meet delivery requirements.
• Maintain accurate programme records and reports; prepare post-programme feedback.
• Ensure documentation complies with institutional and quality requirements.

Connaissances

Coordination

Communication

Problem-solving

Organisational skills

Customer service orientation

Stakeholder management

Formation

Bachelor’s Degree in Business, Business Administration, Management, or related field

Description du poste

Key Accountabilities:

Programme Delivery Coordination

• Coordinate end‑to‑end operational delivery of assigned executive, professional & customised programmes and business centre rental.
• Support programme scheduling, logistics, SME coordination, participant communications and other operational arrangements.
• Monitor programme readiness and operational matters.

Operational Excellence & Supervision

• Implement and maintain agreed operational SOPs, service standards, workflows and delivery checklists.
• Monitor operational processes to identify gaps, risks, recurring issues and/or any HSE related matters
• Support the review and enhancement of operational processes to improve efficiency, consistency, and service quality.
• Contribute to continuous improvement initiatives, including process standardisation, issue resolution, and implementation of best practices.
• Support learner and client onboarding and communications throughout the programme.
• Address operational and service-related issues promptly and escalating complex matters to the appropriate stakeholders where necessary.
• Collect and monitor learner and client feedback to identify service gaps and opportunities for improvement.

Stakeholder Coordination

• Act as a key operational point of contact for clients, participants, SMEs and internal stakeholders throughout programme delivery.
• Coordinate internal and external service providers to meet delivery requirements.

Reporting & Documentation

• Maintain accurate programme records, trackers and operational documentation.
• Support preparation of operational reports and post‑programme feedback.
• Ensure documentation complies with institutional and quality requirements.

Qualification & Experience:

• Bachelor’s Degree in Business, Business Administration, Management, or any related field.
• Minimum 5–7 years of relevant experience in programme delivery, operational excellence, customer success, service coordination, or a related field.
• Strong coordination, communication, problem-solving, and organisational skills.
• Strong customer and service orientation, with the ability to manage client and stakeholder expectations effectively
• Demonstrated ability to coordinate multiple programmes, manage operational requirements, and ensure smooth end-to-end service delivery.
• Good stakeholder management skills with the ability to work effectively with internal and external stakeholders.