Senior Executive, Jira Technical Specialist

AirAsia Group; Sepang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Free flights

Flight discounts

Partner discounts

Job summary

AirAsia is seeking a hands-on Atlassian Administrator to own Jira and Confluence delivery, configure CMDB (Insight) schemas, and drive end-to-end implementations with urgency.

You will integrate REST APIs, automate workflows with ScriptRunner and Python, manage SLAs, and lead L2/L3 support across Jira Software, JSM, and Confluence in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 4–6 years of hands-on Atlassian administration, project implementation, and technical support.
• Deep experience designing and managing JSM Assets (Insight) schemas, object mappings, CI relationships, and CMDB automations.
• Strong ITIL understanding (Configuration and Asset Management) and how CIs link to Incident, Change, and Problem Management.
• Hands-on Atlassian Cloud / Data Center, Jira Service Management, CMDB, and Confluence.
• Proficiency with REST APIs, JSON, and Webhooks for system integrations.
• Knowledge of SQL querying and basic Linux environments.
• Atlassian Certified Professional or ITIL v4 Foundation is desirable.

Responsibilities

• Design, configure, and optimize Jira Service Management CMDB structures for reliable data governance.
• Automate CI discovery and import into CMDB via REST APIs and integration plugins.
• Integrate CMDB CIs with ITSM workflows to enable impact analysis and change approvals.
• Lead end-to-end Jira/Confluence projects, migrations, and consolidations with ownership and speed.
• Provide L2/L3 support for Jira/Confluence, meeting strict SLA and rapid issue resolution.
• Develop and maintain customized Jira spaces, fields, and workflows tailored to business needs.
• Create and maintain scripts using ScriptRunner or Python to automate critical business logic.
• Integrate Jira with third‑party tools via REST APIs and Webhooks for seamless processes.
• Build Jira Automation rules to boost productivity and accountability.
• Manage system administration tasks, upgrades, security patches, licensing, and performance tuning.
• Establish governance and SOPs for Atlassian tools and onboard admins/train engineers.

Skills

Atlassian admin

Jira Admin

CMDB design

REST APIs

Python scripting

ITIL knowledge

Cloud/Data Center

Education

Bachelor's in CS/IT/SE

Tools

ScriptRunner

Python

Job description

You will be the core custodian and technical powerhouse behind our Atlassian ecosystem. You will blend hands-on project delivery with day-to-day L2/L3 support, driving seamless end-to-end Jira implementations and automations. If you love crafting custom workflows, automating business logic with advanced scripting, and empowering teams across the business to collaborate faster and smarter with uncompromising accountability and urgency, this role is for you.

WHAT YOU’LL CHAMPION:

• Proactively design, configure, and optimize the Jira Service Management (JSM) Assets / Insight database structure (object schemas, attributes, references, and object types) to establish a highly reliable Configuration Management Database (CMDB).
• Drive the automated discovery and seamless import of Configuration Items (CIs) into the Jira CMDB from external sources using REST APIs, discovery tools, and integration plugins.
• Integrate CMDB CIs directly with JSM incident, problem, change, and request management workflows to power automated impact analysis, root-cause investigations, and rapid change approvals.
• Lead end-to-end Jira and Confluence project implementations, migrations, and instance consolidations with total ownership and speed.
• Take decisive technical ownership of daily L2/L3 operations across Jira Software, JSM, and Confluence—ensuring strict SLA compliance, zero-compromise ticket discipline, and relentless urgency in driving issues to resolution.
• Architect, configure, and maintain high-performing customized Jira spaces, issue types, custom fields, screen schemes, permission schemes, and robust workflows tailored for business execution.
• Engineer, debug, and maintain custom scripts using ScriptRunner or Python to automate critical business logic and process triggers.
• Integrate Jira seamlessly with third-party enterprise tools via REST APIs and Webhooks to eliminate process gaps.
• Build and govern advanced Jira Automation rules to optimize team productivity, enforce operational accountability, and reduce manual effort.
• Manage system administration tasks, including plugin evaluations, version upgrades, security patch implementations, license management, and performance tuning.
• Establish and strictly enforce user governance policies, SOPs, and operational best practices for Atlassian tools across the organization.
• Conduct technical onboarding and training for site administrators and engineering leads, fostering a culture of high performance and ownership.
• Ensure the long-term integrity and accuracy of the CMDB by implementing rigorous governance, regular audits, and validation processes for all configuration item data.

WHO YOU ARE:

• Possess a Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Bring 4–6 years of hands‑on experience in Atlassian administration, project implementation, and technical support.
• Deep hands‑on experience designing and managing JSM Assets (formerly Insight) schemas, object mappings, CI relationships, and CMDB automations.
• Solid understanding of ITIL processes (specifically Configuration and Asset Management) and how CIs link to Incident, Change, and Problem Management.
• Deeply experienced with Atlassian Cloud / Data Center environments, Jira Service Management, CMDB management and Confluence.
• Strongly proficient in building and consuming REST APIs, JSON data formats, and Webhooks for system integrations.
• Familiar with relational databases/SQL querying and basic Linux/Unix environment administration.
• Atlassian Certified Professional or ITIL v4 Foundation certification is highly desirable.
• A proactive leader with a strong 'bias for action', demonstrated success in leading teams through high‑pressure critical incidents, and an uncompromising stance on accountability, discipline, and execution.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

Based on your performance and contribution in this role, you’ll grow into becoming a Lead Technical Specialist / Enterprise Applications Manager. In this role, you’ll oversee the overall Atlassian architecture strategy, lead key cultural shifts toward operational excellence and rigorous process adherence, manage technical talent, and drive enterprise‑wide digital transformation initiatives.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.