Senior Executive, Fund Recovery

Alliance Bank; Kuala Lumpur; Hybrid; MYR 60,000 - 120,000; Full time

Job summary

Alliance Bank in Kuala Lumpur seeks a Supporting Team Lead to oversee the administrative functions of Fund Recovery and related electronic banking channels. The role ensures timely processing of disputes, adherence to regulations, and constant process improvement to meet evolving customer demands.

Requirements include a degree or certificate, 1 year in internet banking operations, and proficiency with Word and Excel. Strong communication and time-management skills are essential.

Qualifications

• Degree or similar professional certificate from any discipline.
• Experience in internet banking/eBanking operations preferred.
• Experience supporting electronic banking operation disputes matters.

Responsibilities

• Process incoming and outgoing disputes as required by channels (Interbank GIRO, Instant Transfer, MyDebit, FPX, JomPAY).
• Provide timely support and comply with regulatory standards as an authorised personnel of PayNet related electronic channel services.
• Ensure all incidents, service requests and project requirements are handled within timely manner.
• Handle external and internal customer queries and complaints promptly.
• Execute processes in accordance with manuals and related guidelines/regulations.

Skills

Customer Service

Interaction & Communication

Time Management

Analytical Thinking

Education

Degree or certificate

Tools

Microsoft Word

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Supporting Team Lead in the administrative functions of the Fund Recovery :

• Ensure department operational task is completed within targeted turnaround time.


• Execute processes in accordance to manual and comply within all related guidelines/regulations.


• Improve department process flow for better efficiency. Provide feedback on internal and external new policies, processes and procedures to meet the changing regulatory operation's needs and increase complexities in customers' demand.


• Ensure all incidents, service request and project requirements handle within timely manner.


• Ensure all external and internal customer queries / complaint handle within timely manner.


• Provide timely support and comply with regulatory standards as an authorised personnel of PayNet related electronic channel services, inclusive but not limited to Interbank GIRO, Instant Transfer, MyDebit, FPX and JomPAY

KEY RESPONSIBI

• To process all incoming and outgoing dispute as at when required by various channels, inclusive but not limited to Interbank GIRO, Instant Transfer, MyDebit, FPX and JomPAY.


• Provide timely support and comply with regulatory standards as an authorised personnel of PayNet related electronic channel services, inclusive but not limited to Interbank GIRO, Instant Transfer, MyDebit, FPX and JomPAY.


• Ensure all incidents, service request and project requirements handle within timely manner.


• Ensure all external and internal customer queries / complaint handle within timely manner.


• Execute processes in accordance to manual and comply within all related guidelines/regulations.

EXPERIENCE/KNOWLEDGE REQUIRED

Skills

• Customer Service


• Interaction and Communication


• Time Management


• Analytical Thinking

Knowledge

• Degree or similar professional certificate from any discipline.


• Minimum 1 year relevant experience in managing internet banking / eBanking operations


• Have experience supporting electronic banking operation disputes matters.


• Well verse with Microsoft Word and Excel.