Unit Head, Fraud Management

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Affin Bank Berhad is seeking a Fraud Management Leader to supervise a team responsible for detecting and preventing fraud in online banking. This role includes the development of fraud monitoring strategies as well as ensuring regulatory compliance.

The ideal candidate will have substantial experience in fraud analysis or investigation within the banking sector and will be a good team player with excellent communication skills.

Qualifications

• 10 years working experience as Fraud Analyst / Investigator in the banking industry.
• Experience in fraud detection, investigation, mitigation, remedial and preventive action.
• Well-versed in internet banking and mobile banking operations.

Responsibilities

• Managing fraud monitoring teams for Online Banking.
• Reviewing fraud management SOP, policies, and systems.
• Liaising with law enforcement and internal stakeholders.

Skills

Fraud Detection

Investigation

Risk Management

Banking Operations

Business Communication

Education

Degree in Risk Management / Banking / Finance

Tools

Outseer Fraud Management System

Job description

Job Purpose

Leading a team responsible for detecting, preventing, and managing fraud in online banking via the Fraud Management System (FMS) and the National Fraud Portal (NFP). This role involves overseeing daily operations, developing fraud monitoring and investigation strategies, and ensuring compliance with regulatory requirements.

Responsibilities

• Managing the fraud monitoring teams (including the 24by7 operations) for Online Banking (RIB/MB, AffinMax and e‑Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.
• Reviewing Online Banking Fraud Management SOP, policies and system’s effectiveness and recommending changes/enhancements to ensure business adherence to fraud management guidelines and compliance requirement.
• Serving as liaison officer in charge of communicating with law enforcement officer, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, System Vendor, Internal Auditors & other business units.
• Reviewing and evaluating reports and memos for justification and approval; reviewing investigation reports on online banking unauthorized transactions.
• Recommending safety measures for online banking via Digital Media Team for public awareness, and engaging with other local stakeholders in Malaysia for anti‑fraud measures.
• Managing and training new staff in various aspects including internet banking/mobile banking safety measures and handling the FMS.
• Reporting and escalation: Escalating confirmed or high‑risk fraud cases to senior management or relevant authorities and preparing reports for internal stakeholders or regulatory bodies.
• Support regulatory compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g., AMLA, FATF, BNM guidelines).
• Continuous improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other operational tasks or responsibilities required or delegated by management.

Requirements

• Possess a degree in Risk Management / Banking / Finance or any related field.
• 10 years working experience as Fraud Analyst / Investigator in the banking industry.
• Experience in fraud detection, investigation, mitigation, remedial and preventive action.
• Experience with Outseer Fraud Management System.
• Well‑versed in internet banking and mobile banking operations.
• Good working relationship with internal and external parties such as PDRM, IBTF and PayNet.
• Good team player, committed and customer‑centric.
• Good business communication and writing skills.