SENIOR EXECUTIVE, FHI OFFICE

KPJ HEALTHCARE BERHAD; Malaysia; On-site; MYR 60,000 - 85,000; Full time

Job summary

KPJ HEALTHCARE BERHAD is seeking a Senior Executive, Operations to support the Future Health Institute's planning and initiatives. This role is pivotal in ensuring effective programme delivery through coordination and operational excellence.

The ideal candidate should possess a bachelor's degree in a relevant field and have 3–6 years of experience in healthcare operations, alongside strong project management skills.

Qualifications

• 3–6 years experience in healthcare operations or project management.
• Experience supporting senior leaders in a complex organisation preferred.
• Strong project management and organisational skills required.

Responsibilities

• Support development and tracking of FHI strategy and KPIs.
• Maintain integrated project plans and coordinate renovations.
• Develop dashboards and reports across strategic centres.

Skills

Project management

Analytical thinking

Interpersonal skills

Problem-solving

Stakeholder management

Education

Bachelor’s degree in Healthcare Management or related fields

Tools

Microsoft Office

Job description

Senior Executive, Operations – General Description

The Senior Executive, Operations supports the planning, coordination and day-to-day operations of the Future Health Institute (FHI) to ensure the effective delivery of programmes and initiatives. The role contributes to the smooth functioning of the Institute by supporting project planning and tracking, partner engagement, procurement processes and reporting across FHI’s four strategic centres: the Centre for Experiential Learning (CEL), Centre for Digital Health (CDH), Research & Innovation Centre (RIC) and the Command Centre (CC).

Responsibilities

• Programme Enablement: Support development and tracking of FHI strategy, annual plans, KPIs and scorecards. Conduct benchmarking, research and analysis to inform programme design and partnerships. Provide support in preparing board papers, management updates and governance submissions. Track progress of strategic initiatives across CEL, CDH, RIC and CC to ensure alignment with KPJ Health System objectives.
• Project Coordination & Implementation Management: Maintain integrated project plans, milestones, risk logs and dependency trackers. Coordinate renovation, equipment procurement, commissioning and programme launches. Track actions, decisions and deliverables across internal and external stakeholders.
• Operational & Administrative Excellence: Support development of SOPs, workflows, governance documents and operating manuals. Track utilisation, scheduling, programme delivery and operational performance. Maintain accurate records of vendor engagement, purchase requests, project budgets and OPEX usage. Assist with event coordination and logistics (e.g. training sessions, workshops, partnership meetings, research symposiums).
• Data, Reporting & Analytics: Develop dashboards and reports across CEL, CDH, RIC and CC. Support KPI monitoring, impact measurement and benefit realisation tracking. Collect, analyse and visualise data to support decision-making, utilisation tracking and programme evaluation. Assist in developing reports for internal governance and external stakeholders.
• Partnership & Stakeholder Coordination: Support partnership engagements including coordination of MoU developments, meetings, workshops and site visits. Coordinate logistics for training programmes, innovation pilots and research activities. Act as the central coordination point across KPJ University, hospitals and group functions.

Qualifications & Professional Background

• Bachelor’s degree in Healthcare Management, Public Health, Business Administration, Biomedical Science, Data Analytics, Engineering or related fields.
• 3–6 years experience in healthcare operations, project management, strategy, education management, digital health or research administration.
• Experience supporting senior leaders in a complex organisation (preferred).
• Working knowledge of academic health systems, digital health, research or clinical training (advantage).
• Strong project management & organisational skills.
• Analytical, structured thinker with good problem‑solving capability.
• Excellent writing, documentation and presentation skills.
• High proficiency in Microsoft Office (PowerPoint, Excel, Project).
• Strong interpersonal and stakeholder management abilities.
• Detail‑oriented, proactive and able to manage multiple priorities.
• Ability to work independently while coordinating across diverse teams.