Senior/Executive, Customer Service

Air Liquide; Seberang Perai; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Maternity/paternity leave

Flexi/Wellness benefits

Learning opportunities

Mobility opportunities

Volunteering opportunities

Job summary

Air Liquide Malaysia is seeking a Senior Customer Services Executive to oversee daily order fulfilment and support Lean projects to enhance efficiency and customer satisfaction. You will coordinate with logistics and asset teams to ensure timely delivery, accurate billing, and prompt resolution of customer inquiries across phone, email, and portal.

The ideal candidate has a Bachelor’s degree, is highly organized, communicates clearly, and demonstrates problem-solving abilities.

Qualifications

• Bachelor’s degree required; customer service or sales admin experience preferred.
• Strong problem-solving and communication skills essential.
• Organized with ability to manage multiple priorities.
• Willingness to travel domestically within Malaysia and support continuous improvement initiatives.

Responsibilities

• Oversee daily order fulfilment and support projects to improve efficiency.
• Serve as primary liaison with logistics and asset teams for timely delivery and billing.
• Respond to customer inquiries via phone, email, and portal; resolve issues promptly.
• Support continuous improvement initiatives and perform admin tasks in alignment with ISO standards.

Skills

Problem solving

Customer-centric mindset

Strong communication

Highly organized

Ability to manage multiple priorities

Education

Bachelor's degree in any discipline

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

About The Business Line

Location:

How Will You Be Contributing to Our Success?

As a Senior Customer Services Executive, you will be responsible for overseeing and executing daily order fulfillment processes, ensuring seamless customer service support. This role also involves actively supporting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction.

Customer Management

Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).

Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.

Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.

Issue Resolution and Continous Improvement

Drive the timely resolution of customer issues and complaints.

Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.

Manage credit/debit note issuance and supporting debtor aging follow-ups.

Process Enhancement Initiatives and Ad-hoc Support

Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).

Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction.

Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.

Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.

A Bachelor’s degree in any discipline

Possess strong problem-solving skills and a customer-centric mindset

Experience in a sales administration, customer service, or a related operational role

Highly organized, detail-oriented, and capable of managing multiple priorities effectively

A proactive attitude with a commitment to continuous learning and process improvement.

Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.

Able to work on a 5.5 days basis (alternative Saturday).

Ability to travel for work purposes when required.

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we’re offering you a competitive package. At Air Liquide, we listen to our employees’ expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Annual bonus
• Paid maternity/paternity leave
• Flexi/Wellness benefits
• Learning opportunities
• Mobility opportunities
• Volunteering opportunities

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.