Senior Enterprise Account Manager – Growth & Retention

Maxis; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Maxis Malaysia is seeking an Account Manager (Corporate/Mid-Market) to drive growth within enterprise accounts and deliver revenue targets. You will identify upsell opportunities, develop account plans, and negotiate contracts while maintaining high customer satisfaction.

Collaborate with Sales, Marketing, Product and Support to ensure seamless service delivery and strong retention of key accounts. Experience in key account management (5–7 years) is preferred.

Qualifications

• Ideal candidate should have minimum 5–7 years of experience in key account management in sales.
• Good working knowledge in using CRM system.
• Ability to influence and successfully lead in a fast-paced environment.
• Dynamic builder of relationships with key customers and operations.

Responsibilities

• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and address potential issues proactively.
• Collaborate with internal teams (Sales, Marketing, Product, Support) to resolve issues and improve the customer experience.
• Provide regular updates on account status, performance, and forecasts to stakeholders.

Skills

Account management

CRM

Negotiation

Communication

Job description

Maxis Malaysia is seeking an Account Manager (Corporate/Mid-Market) to drive growth within enterprise accounts and deliver revenue targets. You will identify upsell opportunities, develop account plans, and negotiate contracts while maintaining high customer satisfaction.

Collaborate with Sales, Marketing, Product and Support to ensure seamless service delivery and strong retention of key accounts. Experience in key account management (5–7 years) is preferred.