Mid Market Account Manager

Maxis; Kuching; On-site; MYR 60,000 - 120,000; Full time

Job summary

Maxis is seeking a Mid Market Account Manager to oversee SME client relationships in Sarawak, focusing on understanding client needs and delivering solutions that drive value.

You will develop strategic plans, manage the CRM pipeline, grow account depth, collaborate with Solution Sales and Pre-Sales, and support retention and revenue growth across assigned accounts.

Qualifications

• Excellent communication and relationship-building skills.
• Customer-focused with solution-based approach.
• Degree in business, sales, or related field.

Responsibilities

• Develop strategic and tactical plans for a larger market portfolio and meet KPI goals.
• Identify potential deals and cultivate relationships with existing and new customers.
• Create and implement retention strategies to minimise churn.
• Screen data for potential deals by analyzing market strategy and risks for decision making.
• Keep company information and tender confidential.
• Grow account depth and breadth across assigned customers and dealer networks.
• Assist collections on customer aging and ensure timely payments.
• Maintain CRM with new opportunities and progress deals from creation to closing.
• Develop account plans for all assigned customers.
• Coordinate with ECO to drive operational smoothness in handling accounts.
• Drive every opportunity to closure with a clear close plan.
• Track post-sales activities and ensure timely delivery.
• Work with Solution Sales/Pre-Sales to identify new solutions for sustainable growth.

Skills

Communication skills

Interpersonal skills

Relationship management

Result-driven

Education

Bachelor's degree or equivalent

Job description

Mid Market Account Manager

We are looking for a Mid Market Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Sarawak. You will be responsible for obtaining and maintaining long‑term key customers by comprehending their requirements.

Responsibilities

• Develop and formulate strategic and tactical plans in a larger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and cultivating relationships with existing and new customers.
• Develop and formulate retention strategy to minimise churn rate of the portfolio of accounts.
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Protect the organization’s value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable.
• Assist collection team on customer’s aging.
• Ensure pipeline in CRM is diligently updated – consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable for driving every opportunity to closure with a close plan.
• Keep track of all post‑sales activities with timely delivery.
• Work closely with Solution Sales/Pre Sales team and identify new solutions for all assigned customers for sustainable account growth.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.
• Result‑driven and passionate individual eager to help customers by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales, or a relevant field.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.