Senior Engineer, Information Technology

POET Technologies Inc.; Penang; On-site; MYR 120,000 - 160,000; Full time

Job summary

POET Technologies Inc. in Penang is seeking an experienced IT Operations lead to oversee end-to-end IT for the corporate office and Contract Manufacturing environment.

The role reports to the Senior Manager, Global IT Ops and serves as the link between the local site and Global IT, handling Edge infrastructure, office IT and L2/L3 escalations. You will manage day-to-day site IT operations, maintain edge infrastructure, and ensure stability and security of office IT systems, collaborating with

Qualifications

• Bachelor’s degree or equivalent practical experience in IT, CS, Networking or related field.
• At least 6 years in IT infrastructure, networking or site IT operations; manufacturing exposure is a plus.
• Proficient in English and Mandarin; able to liaise with Mandarin-speaking vendors and stakeholders.

Responsibilities

• Manage day-to-day site IT operations for office and manufacturing environments with high availability.
• Maintain Edge infrastructure including factory-floor networking, edge nodes, local servers and IoT gateways.
• Ensure stability and security of LAN/WLAN, endpoints and collaboration tools.
• Serve as primary L2/L3 escalation point and resolve high-priority incidents with minimal disruption.
• Conduct root cause analyses and implement permanent fixes.
• Manage IT vendors, MSPs and hardware suppliers to meet SLAs.
• Coordinate with Global IT teams and act as local IT liaison to business units.
• Lead local IT projects such as upgrades, new site deployments, DR and resilience improvements.

Skills

Enterprise networking

Edge/OT infrastructure

Servers

Virtualization

Data center operations

English and Mandarin

Vendor management

Education

Bachelor’s Degree in IT/CS or related field

Tools

ITSM tools

Network monitoring tools

Job description

Oversee end-to-end IT operations for the Penang site, covering both the corporate office and Contract Manufacturing environment. Reporting to the Senior Manager, Global IT Ops, this role acts as the key link between the local site and Global IT, managing Edge infrastructure, office IT and L2/L3 escalations.

Job Responsibilities

• Manage day-to-day site IT operations, ensuring high availability for office and manufacturing environments.
• Maintain Edge infrastructure, including factory-floor networking, edge computing nodes, local servers and IoT gateways.
• Ensure stability and security of office IT systems (LAN/WLAN, endpoints, collaboration tools).
• Serve as primary L2/L3 escalation point and resolve high-priority incidents with minimal business disruption.
• Conduct root cause analysis for recurring issues and implement permanent corrective actions.
• Manage IT vendors, MSPs and hardware suppliers to ensure SLA compliance.
• Collaborate with global IT teams (Network, Security, Cloud, Service Desk) and act as local IT liaison to business units.
• Lead local IT projects such as infrastructure upgrades, new site deployments, DR and resilience improvements.

Requirements

• Bachelor’s Degree in IT, Computer Science, Network Engineering or related field, or equivalent practical experience.
• At least 6 years of relevant experience in IT infrastructure, networking or site IT operations; manufacturing exposure is an advantage.
• Strong hands-on skills in enterprise networking, Edge/OT infrastructure, servers, virtualization and data center operations.
• Familiar with ITIL/ITSM tools; CCNA/CCNP, ITIL or equivalent certifications are a plus.
• Proficiency in English and Mandarin. As the role liaises regularly with Mandarin-speaking vendors, suppliers and stakeholders.
• Strong problem-solver with ownership; able to provide after-hours support for 24/7 manufacturing operations.